Support Board
Date/Time: Tue, 26 Nov 2024 15:31:29 +0000
regarding previous thread
View Count: 196
| [2023-11-19 21:19:19] |
| CoolioDaddiyo - Posts: 3 |
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I had some problem with not getting market profile data through before. I only need delayed data, and had picked the wrong pricing option. you did an adjustment to the account and this did rectify the problem but my computer did an update and must have and must have messed up your adjustment. It is now showing as TPO again. Sorry but can you please sort it out for me again. Thankyou. Much appreciated.
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| [2023-11-19 22:48:14] |
| Sierra_Chart Engineering - Posts: 17181 |
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Your Service Package needs to be changed to 11 for support for TPO Profile Charts. We can do this for you or just follow the instructions below for this. ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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