Support Board
Date/Time: Tue, 26 Nov 2024 15:35:56 +0000
NQ
View Count: 421
| [2023-11-17 04:43:51] |
| User117194 - Posts: 17 |
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Hi. Requesting a phone call on Friday 8am EST as per support ticket 1699873297291 |
| [2023-11-17 04:51:59] |
| Sierra_Chart Engineering - Posts: 17182 |
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We can call you anytime during the next hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-17 08:16:33] |
| Sierra_Chart Engineering - Posts: 17182 |
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We are not going to be available, to call at 8 AM. It is going to be more likely around 11 AM. This is why, we wanted to help you during these previous days, and also in the afternoon or evening. But apparently that did not work for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-17 08:17:41
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| [2023-11-17 08:22:44] |
| User117194 - Posts: 17 |
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So call at 11 then! I don't really care i just want the issue resolved! There was no message from yiu that you wanted to call at 11am the only response I got was to send message closer to the time. So thats what I did but apparently that did not work for you! |
| [2023-11-17 16:23:16] |
| Sierra_Chart Engineering - Posts: 17182 |
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We are calling now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-17 16:28:19] |
| Sierra_Chart Engineering - Posts: 17182 |
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We called and left a message. We can help you Sunday evening which would be the soonest that the markets would reopen. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-17 21:54:32
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