Support Board
Date/Time: Tue, 26 Nov 2024 14:43:39 +0000
Real time data
View Count: 270
| [2023-11-15 18:21:35] |
| Sarven k. Kalaygian - Posts: 10 |
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i actiavted my real time data but still getting delayed data for es
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| [2023-11-15 19:12:22] |
| Sierra_Chart Engineering - Posts: 17179 |
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The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-15 19:24:10] |
| Sarven k. Kalaygian - Posts: 10 |
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but i dont see my trading services there , its ninja trader
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| [2023-11-15 20:15:42] |
| SC Support - Posts: 1895 |
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Hi Sarven, NinjaTrader is no longer providing their Clients with the CQG Login Credentials that they can use to connect to Sierra Chart So at this time we don't have a technical means to verify a Futures Trading Account at NinjaTrader Brokerage, this means that although a client with a Futures Trading Account there should be satisfying the CME Requirement of having a Futures Trading Account in order to get the discounted Non-Professional Exchange Fees, we are not able to facilitate this. Again its because we don't have a technical means of verifying the Futures Trading Account there. The fix: (1) You might consider setting up a Futures Trading Account at one of the Brokers that supports Teton Order Routing listed in #2 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Teton Order Routing is super fast, the fastest order routing method that we have seen, and its free so it will save you $0.10 per contract over the competition. Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-15 20:16:36
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| [2023-11-15 21:23:14] |
| Sarven k. Kalaygian - Posts: 10 |
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im sorry to hear that , can you cancel my subscription, since i cant use this service
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| [2023-11-15 23:37:25] |
| SC Support - Posts: 1895 |
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Certainly we can provide that refund, if that is what you want, but if we can provide fastest Order Routing available, why not give us a try? NinjaTrader, routing Orders via CQG is not sending your Order from the same Data Center as the CME Group Matching engines, you might be giving up multiple milliseconds of latency. "Teton Orders are routed direct to the exchange with high reliability and very low latency, in under 500 microseconds." "This service is offered at no cost to both clearing firms and to users. It has no transaction fee per contract traded. To our knowledge this is an industry first. This Teton Order Routing service still provides very high quality order routing." Date Time Of Last Edit: 2023-11-15 23:39:42
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| [2023-11-16 18:00:49] |
| John - SC Support - Posts: 36287 |
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You had a Services Surplus balance of $53.00. We have a $5.00 processing fee for refunds, therefore a total of $48.00 was refunded back to your card. Since we can only refund against actual transactions, the refund will show as two refunds - one for $10.00 and one for $38.00. It can take up to 10 business days for the funds to show in your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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