Support Board
Date/Time: Tue, 26 Nov 2024 14:37:13 +0000
Notification regarding renewal of Denali data on 17 November 2023
View Count: 206
| [2023-11-15 05:11:35] |
| Jivi11223344 - Posts: 8 |
|
Hey Team, I updated my data package 11 on the 1st of November which says on your website that it is supposed to be renewed on the 1st of every month. Why am I getting a notification for the update of the service package on 17 November 2023? I am on an express-funded account with a prop trading firm but how could the information provided on the control panel be different from the notifications sent to my account? I have attached a copy of the notification, can you please have a look and get back to me at your earliest convenience |
 Renewal notification.PNG / V - Attached On 2023-11-15 05:10:02 UTC - Size: 32.67 KB - 54 views Attachment Deleted. |
| [2023-11-15 05:45:40] |
| Sierra_Chart Engineering - Posts: 17179 |
|
Only exchange fees renew at the beginning of the month. Your Service Package which includes the Denali Data Feed will renew on November 16.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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