Support Board
Date/Time: Tue, 26 Nov 2024 14:20:54 +0000
Delayed SC All Services CME Data Not Streaming
View Count: 212
| [2023-11-14 12:06:52] |
| User911314 - Posts: 2 |
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Package 5 - Base Advance. Data loads correctly but is only updated on reconnection. I have waited over 30 minutes, the status remains the same. Attaching logs below: Software version: 2564 64-bit | 2023-11-14 06:42:11.555 Primary Thread ID: 5020 | 2023-11-14 06:42:11.555 Usage end date: 2023-12-10 | 2023-11-14 06:42:11.555 Enabled for: Advanced Features 2. | 2023-11-14 06:42:11.555 Enabled for: Sierra Chart Historical Data Service. | 2023-11-14 06:42:11.555 Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-14 06:42:11.555 Enabled for exchange2: CME | 2023-11-14 06:42:11.555 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-14 06:42:11.555 Current selected Data/Trading service: SC Data - All Services | 2023-11-14 06:42:11.555 Custom symbol settings values: enabled | 2023-11-14 06:42:11.555 Chart Update Interval: 500 | 2023-11-14 06:42:11.555 Intraday Data Storage Time Unit: 0 | 2023-11-14 06:42:11.555 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-11-14 06:42:11.555 2023-11-14 11:42:11 Local computer time in UTC | 2023-11-14 06:42:11.555 2023-11-14 06:42:11 Local computer time in SC Time Zone | 2023-11-14 06:42:11.555 2023-11-14 11:39:05 Server time in UTC | 2023-11-14 06:42:11.555 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-11-14 06:42:11.555 Program path: C:\SierraChart\ | 2023-11-14 06:42:11.555 Data Files path: C:\SierraChart\Data\ | 2023-11-14 06:42:11.555 OS Version Number: 10.0 | 2023-11-14 06:42:11.556 Locale Setting: C | 2023-11-14 06:42:11.556 DLLs: Convergent_64.dll, Smaug_SC_Library_64.dll, sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2023-11-14 06:42:11.556 Allowed protected custom studies: Smaug_SC_Library, SST_FreeBundle | 2023-11-14 06:42:11.556 Crash reporter started: true | 2023-11-14 06:42:11.556 File >> Disconnect selected. | 2023-11-14 06:42:25.074 SC Data - All Services | Disconnected. | 2023-11-14 06:42:25.074 SC Data - All Services | Connected to server complete. | 2023-11-14 06:42:29.808 No download requests in the queue to start downloads for. | 2023-11-14 06:42:29.808 No download requests in the queue to start downloads for. | 2023-11-14 06:42:29.808 No download requests in the queue to start downloads for. | 2023-11-14 06:42:29.808 No download requests in the queue to start downloads for. | 2023-11-14 06:42:29.808 Using symbol data fast lookup vector | 2023-11-14 06:42:30.012 SC Data - All Services | Starting real-time market data updates for: MESZ23-CME. ID: 1 | 2023-11-14 06:42:30.012 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESZ23-CME | 2023-11-14 06:42:30.012 SC Data - All Services | Requesting security definition data for: MESZ23-CME. ID: 1 | 2023-11-14 06:42:30.012 Added historical Intraday data request for MESZ23-CME to the queue. | 2023-11-14 06:42:30.012 Intraday data recording state for symbol MESZ23-CME is set to download 'Pending'. | 2023-11-14 06:42:30.012 Triggering next historical data download in queue. | 2023-11-14 06:42:30.012 Delaying start of download for MESZ23-CME. | 2023-11-14 06:42:30.031 HD Request # 2 | Downloading Intraday chart data for MESZ23-CME to the file MESZ23-CME.scid. Service: cme | 2023-11-14 06:42:35.463 HD Request # 2 | Download start date-time: 2023-11-14 06:29:59.000000. File last date-time: 2023-11-14 06:29:59.114000 | 2023-11-14 06:42:35.463 HD Request # 2 | Using server: ds28.sierracharts.com port 10150 | 2023-11-14 06:42:35.463 Socket (1) | Creating socket. | 2023-11-14 06:42:35.464 Socket (1) | New receive buffer size: 0 | 2023-11-14 06:42:35.464 Socket (1) | Connecting to IP: 142.215.18.147. | 2023-11-14 06:42:35.464 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-11-14 06:42:35.503 HD Request # 2 | Sending historical data logon request message. | 2023-11-14 06:42:35.503 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-11-14 06:29:59. Record interval: 0. Symbol: MESZ23 | 2023-11-14 06:42:35.700 HD Request # 2 | Decompressing data. | 2023-11-14 06:42:35.716 HD Request # 2 | Receiving Intraday data for MESZ23-CME starting at 2023-11-14 06:29:59.027000 | 2023-11-14 06:42:35.733 Socket (1) | CloseSocket call. | 2023-11-14 06:42:35.733 Historical data download thread signaled to stop. | 2023-11-14 06:42:35.733 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-11-14 06:42:35.733 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-11-14 06:30:00.407000. | 2023-11-14 06:42:35.733 HD Request # 2 | Received 169 Intraday data records from 2023-11-14 06:29:59.027000 to 2023-11-14 06:32:33.662000 (2.6 minutes. Delay: 10.0 minutes) and wrote 166 records for MESZ23-CME | 2023-11-14 06:42:35.734 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-11-14 11:32:33.662000 | 2023-11-14 06:42:35.738 HD Request # 2 | Completion time: 0s. | 2023-11-14 06:42:35.738 HD Request # 2 | Intraday data download complete for MESZ23-CME. Unique request ID: 2 | 2023-11-14 06:42:35.738 Removing historical data download ID 2. | 2023-11-14 06:42:35.738 Real-time Intraday chart data file updates started for MESZ23-CME | 2023-11-14 06:42:35.738 Intraday chart data file opened for MESZ23-CME | 2023-11-14 06:42:35.738 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-11-14 06:42:35.738 No download requests in the queue to start downloads for. | 2023-11-14 06:42:35.738 Socket (1) | Socket gracefully closed by remote side. | 2023-11-14 06:42:35.751 Socket (1) | Closed. | 2023-11-14 06:42:35.751 |
| [2023-11-14 16:55:41] |
| Sierra_Chart Engineering - Posts: 17179 |
|
Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to No. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". Let us know if that resolves this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-14 17:16:23] |
| User911314 - Posts: 2 |
|
Yes, that worked. Thank you
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