Support Board
Date/Time: Tue, 26 Nov 2024 15:33:40 +0000
PLEASE HELP!! Running 1 account on two computers, and now FLATTEN opens up new positions
View Count: 243
| [2023-11-13 14:06:59] |
| User104198 - Posts: 17 |
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As I stated, I ran same account (teton / AMP) on 2 computers and on the second PC when I flattened a position on the 15m chart it would open/reverse new positions on the 1hr chart and vic versa. This wouldnt stop. I then used market orders to get out of positions, once i had got out with even contracts --- it reversed with limits??????????? Are we not supposed to use a second computer with same feed/account?? I thought we could. It connects and everything else seems fine. Has anyone ever had this?? Its insane. Makes no sense. HELP.PLEASE!! Date Time Of Last Edit: 2023-11-13 14:07:55
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| [2023-11-13 14:32:57] |
| Sierra_Chart Engineering - Posts: 17181 |
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Make sure you are not using the Order Fill Calculated Position in the chart or Trading DOM being traded from. You should definitely not have this problem when you are not using that: Trading Information Windows: Using Order Fill Calculated Trade Positions A second connection to Teton order routing is not a problem. You can check the real position quantity in Trade >> Trade Positions Window. And use the Flatten button there since that tells the server to flatten the position and does not use the position quantity that the chart has in case you are using the Order Fill Calculated Position. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-13 17:33:32
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| [2023-11-13 14:48:11] |
| Sierra_Chart Engineering - Posts: 17181 |
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Refer to the prior post. With Teton order routing if you use the Flatten command from Trade >> Trade Positions window (which will always show your correct Position Quantity), then this will tell the server to flatten the position and is a way to avoid this kind of issue in case a chart does not have the correct position quantity because it is using the Order Fill Calculated Position. Refer to: Trading Information Windows: Flatten Trade Positions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-13 14:48:33
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| [2023-11-14 00:51:27] |
| User104198 - Posts: 17 |
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Thank you for the quick response. It was distressing. :)
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