Support Board
Date/Time: Wed, 30 Oct 2024 22:56:08 +0000
Cannot connect to data feed
View Count: 275
| [2023-11-12 20:08:35] |
| User457113 - Posts: 2 |
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I signed up for the trial, I have also signed up for Denali. I have a friends chart book which I am trying to open but all the windows are blank, nothing loads. All his material is for /ES
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| [2023-11-12 20:48:35] |
| Sierra_Chart Engineering - Posts: 16764 |
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Translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-12 20:48:48
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| [2023-11-12 23:30:43] |
| User457113 - Posts: 2 |
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By /es i meant it is all future market charting which should work with the free trial. I tried closing and reopening and the same thing happened everything is blank. When he opens the same chartbook on his computer it works. In mine all the windows open but they are all black. I have pasted below what the message log says. I would appreciate your help Software version: 2564 64-bit | 2023-11-12 23:27:06.398 Primary Thread ID: 132992 | 2023-11-12 23:27:06.398 Usage end date: 2023-11-24 | 2023-11-12 23:27:06.398 Enabled for: Advanced Features 2. | 2023-11-12 23:27:06.398 Enabled for: Sierra Chart Historical Data Service. | 2023-11-12 23:27:06.398 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-11-12 23:27:06.398 Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-12 23:27:06.398 Enabled for exchange2: CME | 2023-11-12 23:27:06.398 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-12 23:27:06.398 Current selected Data/Trading service: Generic | 2023-11-12 23:27:06.398 Custom symbol settings values: enabled | 2023-11-12 23:27:06.398 Chart Update Interval: 500 | 2023-11-12 23:27:06.398 Intraday Data Storage Time Unit: 1 | 2023-11-12 23:27:06.398 Time Zone: +00:00:00 (UTC+00) | 2023-11-12 23:27:06.398 2023-11-12 23:27:06 Local computer time in UTC | 2023-11-12 23:27:06.398 2023-11-12 23:27:06 Local computer time in SC Time Zone | 2023-11-12 23:27:06.398 2023-11-12 18:22:50 Server time in UTC | 2023-11-12 23:27:06.398 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-11-12 23:27:06.398 Program path: C:\SierraChart\ | 2023-11-12 23:27:06.398 Data Files path: C:\SierraChart\Data\ | 2023-11-12 23:27:06.398 OS Version Number: 10.0 | 2023-11-12 23:27:06.398 Locale Setting: C | 2023-11-12 23:27:06.398 DLLs: UserContributedStudies_64.dll | 2023-11-12 23:27:06.398 Allowed protected custom studies: | 2023-11-12 23:27:06.398 Crash reporter started: true | 2023-11-12 23:27:06.398 Unsubscribed from market depth data for ES-202312-CME | 2023-11-12 23:27:32.421 ES-202312-CME 5 Min #1 | Reloading chart. | 2023-11-12 23:27:41.165 ES-202312-CME [CB] #3 | Reloading chart. | 2023-11-12 23:27:41.196 ES-202312-CME [CB] #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-11-12 23:27:41.196 ES-202312-CME [CB] #3 | There are no continuous futures contract symbols. Loading data normally. | 2023-11-12 23:27:41.196 ES-202312-CME 30 Sec #4 | Reloading chart. | 2023-11-12 23:27:41.232 ES-202312-CME 15 Min #8 | Reloading chart. | 2023-11-12 23:27:41.269 ES-202312-CME [CB] #11 | Reloading chart. | 2023-11-12 23:27:41.301 ES-202312-CME [CB] #11 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-11-12 23:27:41.301 ES-202312-CME [CB] #11 | There are no continuous futures contract symbols. Loading data normally. | 2023-11-12 23:27:41.301 ES-202312-CME #12 | Reloading chart. | 2023-11-12 23:27:41.329 ES-202312-CME [CBV] Flex Renko 10-5-1 #6 | Reloading chart. | 2023-11-12 23:27:41.366 ES-202312-CME [CBV] Flex Renko 10-5-1 #6 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2023-11-12 23:27:41.366 ES-202312-CME [CBV] Flex Renko 10-5-1 #6 | There are no continuous futures contract symbols. Loading data normally. | 2023-11-12 23:27:41.366 ES-202312-CME 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.383 ES-202312-CME [CB-D] #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.384 ES-202312-CME 30 Sec #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.387 ES-202312-CME 15 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.389 ES-202312-CME [CB-D] #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.391 ES-202312-CME #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-11-12 23:27:41.393 ES-202312-CME [CBV-D] Flex Renko 10-5-1 #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ES-202312-CME.scid | 2023-11-12 23:27:41.397 Requesting market depth updates for: ES-202312-CME if supported. NumLevels=1400 | 2023-11-12 23:27:42.428 Separate subscription for market depth updates not supported. ES-202312-CME | 2023-11-12 23:27:42.428 |
| [2023-12-10 20:33:41] |
| Sierra_Chart Engineering - Posts: 16764 |
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We have given you a new trial. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" You should be fine now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-11 14:39:20] |
| John - SC Support - Posts: 35639 |
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You also need to change the symbols in the Chartbook you have from your friend. After you open the Chartbook select "Edit >> Translate Symbols to Current Service", this will update all of the symbols to what you need for the service you are connected to (SC Data - All Services).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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