Support Board
Date/Time: Tue, 26 Nov 2024 15:25:56 +0000
volume profile not loading the current data
View Count: 248
| [2023-11-10 19:56:31] |
| User178051 - Posts: 1 |
|
can you tell me how do I get the data back? I have used the chart fine before and now the data for 11/10 simply not loading, what setting I need to use for the data/trade service setting to get the data show up? I have topsteptrader account, is that possible to get the live data from there?
|
| [2023-11-10 19:56:46] |
| Sierra_Chart Engineering - Posts: 17181 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: