Support Board
Date/Time: Tue, 26 Nov 2024 16:43:34 +0000
Instance2 - Charts Stuck in - Waiting to Download Historical Data
View Count: 461
| [2023-11-08 13:58:56] |
| User92573 - Posts: 530 |
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Dear Support I'm noticing on instance2 that my Historical W-D charts and others are often stuck in "Waiting to Download Historical Data" with no message in the log to say why. I'm also seeing an issue with continuous contracts where is says "Downloading Continuous Contract Data" and some, not all, current (Z) futures contracts like YM and NQ. with timeframes Hist_W Hist_D and Intraday W >> 1 min. I have have opened a clean Chartbook in instance2 and added 2 charts it's showing the same message. See screen shot. I've also deleted the instance2 and recreated with same issue. As mentioned I'm also having issues with continuous contracts which I've not had before. Image attached. I'd also prefer to access the data in instance 1 rather than having 2 sets the same. Is this possible? Any thoughts? Date Time Of Last Edit: 2023-11-08 16:25:45
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 2023-11-08_13-41-00.png / V - Attached On 2023-11-08 13:56:32 UTC - Size: 23.52 KB - 82 views 2023-11-08_CONT.png / V - Attached On 2023-11-08 16:24:56 UTC - Size: 108.47 KB - 69 views |
| [2023-11-08 18:35:13] |
| Sierra_Chart Engineering - Posts: 17182 |
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Select File >> Disconnect. Select Edit >> Cancel All Downloads. Follow the instructions here to improve performance: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-08 18:35:25
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