Support Board
Date/Time: Tue, 26 Nov 2024 16:38:30 +0000
Please help with data service
View Count: 252
| [2023-11-07 15:33:55] |
| livetotrade - Posts: 17 |
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Hi, i use external interactive broker data service and couldn't load the chart for /GC ticker correctly, it's missing some of the data. Which data service on interactive broker should i subscribe to in order to load it correctly ( i tried real time COMEX but doesn't work still)? I have level 2 for CME , /es and /nq works fine. |
Attachment Deleted.  Screenshot 2023-11-07 092611.png / V - Attached On 2023-11-07 15:32:52 UTC - Size: 60.4 KB - 66 views |
| [2023-11-07 15:39:30] |
| Sierra_Chart Engineering - Posts: 17182 |
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We are not going to help with data from Interactive Brokers. As a matter of policy we do not do that. You need to activate the COMEX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Once that is done: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-07 15:40:06
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| [2023-11-07 15:40:32] |
| livetotrade - Posts: 17 |
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Ah sorry i got it figure out. I need to change it to historical data not intraday. Thanks anyway. |
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