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TPO Chart does not keep merges

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[2023-11-07 06:17:20] #1 [Go To First Post]
AKR - Posts: 523
I have been using a certain TPO chart for months. Since I did update to most recent version, whenever I close the CB and open it again, all my merges are gone. Any advice of a setting I am having wrong?

[2023-11-07 06:52:06] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
Attach the Chartbook here and we will test. Instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-07 08:07:33] #3 [Go To First Post]
AKR - Posts: 523
attached


Chartbook21.Cht - Attached On 2023-11-07 08:07:10 UTC - Size: 7.94 KB - 105 views

[2023-11-07 22:13:42] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
We see the reason for the problem. We are resolving this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-08 04:50:47] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
Update to the latest release to resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-08 14:57:40] #6 [Go To First Post]
AKR - Posts: 523
This seemed to have worked. Now I did close the CB, then I changed the Data/Trade Service. Then I did open a CB with the symbols of that service (apertos). Then I did open the CB with symbols for CQG again and now mergers gone again ....

[2023-11-08 15:16:27] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
When the symbol of a chart changes absolutely the TPO splits and merges will be reset. There is no way to avoid that at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-08 15:16:43

[2023-11-08 19:17:14] #8 [Go To First Post]
AKR - Posts: 523
I did not say I changed the symbol. 2 chartbooks (with same content), one symbols CQG, other Symbol apertos, so denali feed I guess. CQG CB open and working on it. Close that. Change feed to apertos. Open CB apertos symbol. Additionally openinf CB CQG symbol without changing that symbol. Mergers there gone.

[2023-11-08 19:58:29] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
The symbol may be changing without you being aware of it. Make sure this option is set to No: Advanced Service Settings: Translate Symbols Automatically in Chartbooks and Quote Boards (Global Settings >> Advanced Service Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-08 20:14:53] #10 [Go To First Post]
AKR - Posts: 523
No, they are not.

[2023-11-08 21:02:36] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
Provide the chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart And are you testing with the latest Sierra Chart version? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-09 06:33:41] #12 [Go To First Post]
AKR - Posts: 523
problem seems gone.

[2023-11-10 03:19:56] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 17182
That is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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