Support Board
Date/Time: Tue, 26 Nov 2024 16:34:55 +0000
New Update, no longer receiving live sc data
View Count: 308
| [2023-11-02 21:16:47] |
| User937713 - Posts: 10 |
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hi i Just updated to Sierra Chart 2562, and now my data no longer seems to be live...i have sibscribed to nasdaq total view and have package 11 activated..and trying to view stocks like tsla.nqtv but its delayed can you help me please
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| [2023-11-03 01:52:23] |
| Sierra_Chart Engineering - Posts: 17182 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-08 01:02:22] |
| User937713 - Posts: 10 |
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the problem seemed to have resolved itself today i have no idea how...i will follow those instructions if this issue ever comes up again thanks for your help
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