Support Board
Date/Time: Tue, 26 Nov 2024 17:20:42 +0000
Trying to connect to Rithmic - server list not appearing
View Count: 613
| [2023-11-02 16:12:13] |
| macguerra - Posts: 20 |
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Hi. Can you assist? I'm trying to connect to Rithmic Direct- DTC [trading] on a second install of Sierra Chart, and I am unable. Issue: The Service Settings >> Server list is not appearing - more precisely, the server list is completely blank. Steps taken to address issue thus far: I confirmed I'm running the most current V. of SC. I have Service Package 11 I closed and reopened the Data/ Trade Service Settings window multiple times. It's been well over an hour since my first attempt (multiple attempts) Please see attached screenshot illustrating the issue. Thanks for your time. Date Time Of Last Edit: 2023-11-02 16:31:53
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 Screenshot 2023-11-02 at 11.47.46 AM.png / V - Attached On 2023-11-02 16:02:50 UTC - Size: 89.93 KB - 109 views |
| [2023-11-02 19:00:11] |
| macguerra - Posts: 20 |
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UPDATE: I finally resolved this issue by turning off my windows firewall when accessing the server list as instructed in the link below: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem |
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