Support Board
Date/Time: Tue, 26 Nov 2024 18:34:24 +0000
Software crash
View Count: 247
| [2023-11-01 14:29:12] |
| Gabor Maly - Posts: 13 |
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Dear SC, I have installed the latest version today. Yesterday I had zero issues doing this activity or ever in the past. This may not be an SC issue or connected to the recent update, I do not know, but would need your help diagnosing, understanding the message log. Attached File 1: When I try to push through "zones" to a 3rd party server the instance immediately shuts down, closes. Attached File 2: Message log on the error Would you recommend contacting the 3rd party or this is an update bug maybe? Why would the application shut down if it was a connection to host issue, wouldn't that just create an "unable to connect" type of message? Thank you, |
| [2023-11-01 14:29:24] |
| Sierra_Chart Engineering - Posts: 17182 |
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If the problem relates to Chart Drawings we are working on resolving this now. We will have a new version in about an hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-01 16:11:20] |
| Sierra_Chart Engineering - Posts: 17182 |
|
This version is now released. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-01 16:11:37
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| [2023-11-01 16:23:17] |
| Gabor Maly - Posts: 13 |
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Thank you for the quick turnaround! Problem solved! Much appreciated! Best Gabor |
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