Support Board
Date/Time: Tue, 26 Nov 2024 18:14:27 +0000
Data feed not working after upgrade to 2561
View Count: 354
| [2023-11-01 00:37:53] |
| User329455 - Posts: 19 |
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Hi, I received a message when opening Sierra that I must upgrade to version 2561. After doing so, all of my charts display the following two messages and the data feed doesn't work at all (it's frozen around 3:22 PM EST): 1) Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EPZ23 ID:1 Click for symbol information. 2) Download Failed. Historical data only supported with Sierra Chart data feed. I've always used the Denali data feed. |
| [2023-11-01 01:20:08] |
| User620552 - Posts: 19 |
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I am having the same issue when I logged in right now. Was working earlier today and stopped working after it forced the update |
| [2023-11-01 01:36:14] |
| Sierra_Chart Engineering - Posts: 17182 |
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Regarding post #1: Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-01 01:37:00] |
| Sierra_Chart Engineering - Posts: 17182 |
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Regarding post #2: Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You have no exchanges active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-01 02:44:50] |
| Sierra_Chart Engineering - Posts: 17182 |
|
The underlying reason for this problem has been determined and is now resolved. Disregard our prior postings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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