Support Board
Date/Time: Tue, 26 Nov 2024 18:49:06 +0000
Unable to load data
View Count: 240
| [2023-11-01 00:12:43] |
| tuanluu20902 - Posts: 24 |
|
Hi there, over the weekend, my charts have been unable to load the latest data. The image lists the reason why but I am confused because from searching other posts based on the errors, I have already done what I was supposed to do so why did I suddenly get this error over the weekend. I use CQG with Amp brokerage. |
 Screen Shot 2023-10-31 at 8.09.49 PM.png / V - Attached On 2023-11-01 00:12:24 UTC - Size: 88.51 KB - 75 views Attachment Deleted. |
| [2023-11-01 14:24:01] |
| John - SC Support - Posts: 36300 |
|
Check the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds". It sounds like this is set to "No" for some reason. Change it to "Yes", then select OK to close that page and then select "File >> Reconnect". If the above is not the case, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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