Support Board
Date/Time: Tue, 26 Nov 2024 17:46:18 +0000
Bitcoin not credited to my account!!
View Count: 317
| [2023-10-31 05:34:21] |
| User144992 - Posts: 4 |
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I have transferred btc to my account. It has already been a day. But I am not seeing the payment in my account.
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| [2023-10-31 15:05:18] |
| John - SC Support - Posts: 36300 |
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We have a manual step that occurs with Bitcoin payments, so they can take a couple of days to show in your account. We have added 5 days of Usage Time to your account in order to ensure that the payment is posted prior to the renewal for your account. If you do not see the payment posted by Thursday of this week, then please let us know and we will look into it further. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-31 15:21:12] |
| User144992 - Posts: 4 |
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I appreciate the gesture. But I require nasdaq total-view data to trade. I am currently in a trading competition and getting delayed data doesn't help with the trading. I would appreciate if we can sort it out because there are only seven days remaining in the competition.
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| [2023-10-31 15:42:45] |
| John - SC Support - Posts: 36300 |
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We have added $16.00 to your account and activated the NASDAQ TotalView exchange for you. When your payment arrives in your account we will remove the $16.00 from that payment.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-31 15:49:05] |
| User144992 - Posts: 4 |
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Thank you, I appreciate it.
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| [2023-11-01 19:57:30] |
| John - SC Support - Posts: 36300 |
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We see a deposit of $69.22 on 2023-11-01 at 19:46:09 UTC. We have removed $16.00 from your Services Surplus to cover the cost of the exchange that we activated for you previously. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-01 20:03:12] |
| User144992 - Posts: 4 |
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Thanks.
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