Support Board
Date/Time: Tue, 11 Mar 2025 05:11:17 +0000
Data Transmission Delays
View Count: 341
| [2023-10-24 15:30:03] |
| john4th - Posts: 33 |
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1) Data will transmit fine, then freeze for multiple seconds, then transmit again until next freeze. Using AT&T 2) Also, the SC website is extremely slow |
| [2023-10-24 15:32:02] |
| User309767 - Posts: 6 |
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I'm also on AT&T (fiber) with these issues. Maybe that's the common theme?
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| [2023-10-24 15:38:27] |
| John - SC Support - Posts: 38547 |
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Please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-24 16:06:36] |
| john4th - Posts: 33 |
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Hi John, 1) I just sent it as Send for Analysis since SC website timed out when I tried to paste log into message. I tried multiple times with same time-out error. 2) When I ping a local server I get great results (4ms) but when I ping Sheridan, WY it is horrible (360ms ping) and it won't even try an upload test. Using ATT Fiber |
| [2023-10-24 19:41:41] |
| john4th - Posts: 33 |
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FYI-I just pinged the Range server in Sheridan, it is much better @ 80ms and I see my SC data is consistently supplying my charts. Thus, could it have been your local web backbone?
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