Support Board
Date/Time: Tue, 26 Nov 2024 19:52:29 +0000
Teton Data not Connecting Properly
View Count: 373
| [2023-10-20 19:19:16] |
| User921716 - Posts: 6 |
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I am trying to get Teton Data on my Laptop... It works on my desktop no problem but when I connect it on my laptop I am getting terrible data! I am getting these awful gaps in my candles....when price moves quickly im just getting stacks of the same delta prints as fillers. I trade with a group of people and no one else is experiencing this issue with Teton. I reached out to AMP and they cleared Teton as my data provider. I'm not sure what im doing wrong here. Help..Please :( |
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| [2023-10-21 15:40:38] |
| Sierra_Chart Engineering - Posts: 17182 |
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Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-24 14:39:35] |
| User921716 - Posts: 6 |
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Thank you for this. I got Teton working properly following these steps. That being said... Today my Teton connection is freezing up every 5 seconds for about 2 seconds. Not sure if this is a potential connection issue. All of my other Sierra Connections are running fine. Thoughts?
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| [2023-10-24 15:08:17] |
| John - SC Support - Posts: 36304 |
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Please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-24 16:07:45] |
| Sierra_Chart Engineering - Posts: 17182 |
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We do not understand what this means: Today my Teton connection is freezing up every 5 seconds for about 2 seconds.
Is the Sierra Chart program frozen for this period of time and in a nonresponsive state? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-24 17:55:30] |
| User921716 - Posts: 6 |
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Correct... The platform is frozen for this time. For about 5 seconds the platform functions as its suppose to...then it freezes for approximately 2 seconds before resuming functionality.
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| [2023-10-25 00:37:48] |
| Sierra_Chart Engineering - Posts: 17182 |
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In this case, refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-25 00:44:47] |
| User921716 - Posts: 6 |
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Nothing to do with my PC. Gaming PC that is far beyond the minimum requirements in that link. That being said..I am running two instances of Sierra. The Rithmic instance is fine and working. The Teton instance is the one giving me issues. I connect to any other data source and it runs fine. On Teton the platform has issues... Nothing else on my PC is lagging or freezing. I check my task manager and i have a ton of resources available. |
| [2023-10-25 14:24:13] |
| John - SC Support - Posts: 36304 |
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If you are still having an issue then please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-25 14:24:24] |
| Sierra_Chart Engineering - Posts: 17182 |
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The information here for the most part does not refer to your computer but other things: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often There also can be Internet connectivity issues, related to how routing is with the ISPs that we use and this is fully outside of our control. Are you observing any problem now with connectivity? And you can only check that, with a single chart. A single chart with no studies. Complex setups are your responsibility to debug and we will not get involved in that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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