Support Board
Date/Time: Tue, 26 Nov 2024 20:36:36 +0000
Problems with the CQG data feed
View Count: 295
| [2023-10-19 07:26:17] |
| Gorka Del pozo saiz - Posts: 1 |
|
Hi, i've been out for 2 week and when i came back and tried to log again on my account this error keeps popping and i dont know why or what should i do. Im going to attach below the screenshot so is easier to see the problem. Do you have any suggestions about what i should do? https://www.sierrachart.com/image.php?Image=1697700267370.png |
| [2023-10-19 13:15:04] |
| John - SC Support - Posts: 36307 |
|
Your broker has turned off the access to your CQG account. You need to ask your broker about this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-19 13:35:02] |
| Sierra_Chart Engineering - Posts: 17184 |
|
See #12 here: CQG Trading Platform Service: Common Error Messages To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: