Support Board
Date/Time: Tue, 26 Nov 2024 20:16:58 +0000
Connecting to Rithmic Direct - DTC [trading] for TopStep lags Sierra Chart platform
View Count: 378
| [2023-10-18 04:26:01] |
| Ifrit - Posts: 51 |
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Connecting to Teton CME Order Routing does not have this issue. Connecting to Rithmic Direct - DTC [trading] TopstepTrader-Chicago Area-Non aggregated (or any other server, I've tried them all) lags the entire Sierra Chart platform. Scrolling scharts, moving the mouse, clicking buttons, resizing windows, everything lags a good second or two. I'm not sure if this is a Rithmic or TopStep issue, but it began happening tonight and it has not happened before. What would the reason be that a datafeed connection stalls the entire charting platform? It will stop responding for about a second and then resume. |
| [2023-10-18 13:36:44] |
| Sierra_Chart Engineering - Posts: 17184 |
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This does not make sense to be related to the specific Service being used. Go through the steps here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-18 19:11:31] |
| Ifrit - Posts: 51 |
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The CPU usage was still low, but it was almost as if it was polling for data and wasn't getting any. Either way, it seemed to go away this morning and I will be on the lookout for it happening again. Thanks for the response. |
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