Support Board
Date/Time: Wed, 27 Nov 2024 02:39:53 +0000
Notice: Sierra Chart US Equities/Stocks Data Feed
View Count: 2075
| [2014-07-18 18:47:34] |
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Update: the below described problem has been resolved. Hello, We have some users using the new US equities/stocks data feed which is part of the Sierra Chart Real-time and Historical Exchange Data Feed: Sierra Chart Exchange Data Feed There has been an ongoing intermittent problem where you would notice the data feed sometimes stops for about 20 seconds and then when it gets restored, historical data is downloaded to fill in the missing data when the data feed was stopped. The underlying problem with this is that it appears as though the operating system network communication layer is not handling the high data rate very well due to a large number of function calls we are making into it. We are going to make some changes to reduce the amount of calls, after the close today, which we expect will resolve the problem. We are just keeping you up-to-date about this, so that you know we are aware of the problem and it will be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-23 00:36:28
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| [2014-07-18 23:50:19] |
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Just to be clear, this problem in no way affects the futures data feed. There is not any kind of issue like this with that data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-19 01:27:09] |
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We have deployed the change to solve the problem with the US stock data feed. We expect that at this time the problem is definitively resolved . We will be monitoring it on Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-21 13:54:18] |
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We are monitoring the US equities data feed now, and we do not observe the previous problem. It is functioning normally.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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