Support Board
Date/Time: Tue, 26 Nov 2024 22:35:36 +0000
[Locked] - Bid Ask Depth Bar show flat line in Ver 2555+
View Count: 353
| [2023-10-13 18:37:04] |
| Tooth Fairy - Posts: 79 |
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See pic. Not happens on previous version
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 Screen Shot 10-13-2023 at 11.29 AM.png / V - Attached On 2023-10-13 18:36:30 UTC - Size: 32.13 KB - 98 views |
| [2023-10-13 18:50:37] |
| John - SC Support - Posts: 36309 |
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Please give us a screenshot by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) We need to be able to see the entire chart as it gives us a lot of additional information. Also, what is the symbol for this chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-13 19:05:23] |
| Tooth Fairy - Posts: 79 |
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Here u go. The symbol is ESZ23 https://www.sierrachart.com/image.php?Image=1697223789167.png |
| [2023-10-13 20:13:20] |
| John - SC Support - Posts: 36309 |
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Please get us a copy of that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Is this something that occurs regularly, or is this the first time this has occurred? If it has occurred before has it always been at the same time, or at random times throughout the day? If you select "Chart >> Reload and Recalculate" does the information fill in properly? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-14 15:19:43] |
| Tooth Fairy - Posts: 79 |
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It always happens when you convert from previous version to the current version 2555 so I give you the chart book v2550. Only one time it didn't happen when converted but then on the following Monday (I always download the new version on Friday), it showed flat line again so I rolled back to 2550. Haven't try that Reload & Calc because I didn't think it applies for the reason that it just displays the info as a candle stick. I did try "delete & download / download from" but none works. |
Private File |
| [2023-10-14 20:22:43] |
| Sierra_Chart Engineering - Posts: 17185 |
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We are not observing any problems. However, historical market depth data will not be automatically downloaded until trading begins. Reconnect to the data feed to make sure market depth data is being recorded: File >> Reconnect And follow instructions here to download missing market depth data which the study relies upon: Market Depth Historical Graph: Downloading Of Historical Market Depth Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-14 20:23:58
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| [2023-10-14 22:36:06] |
| Sierra_Chart Engineering - Posts: 17185 |
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We saw your post and it has been deleted. It is not appropriate. There is definitively no problem on the Sierra Chart side regarding this. Your last posting is only wasting our time. And for the record, this issue that you are having has been extensively looked at, before we posted. There is not any problem. Your chart displays just fine: https://www.sierrachart.com/image.php?Image=1697323927452.png We did observe an issue, as we said where the downloading of historical market depth data does not occur, under a certain condition, until trading begins. So maybe there is a scenario going on in your case where missing historical depth data did not get downloaded which the study depends upon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-14 22:53:04
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| [2023-10-14 23:46:41] |
| Sierra_Chart Engineering - Posts: 17185 |
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This is strictly an issue involving historical market depth data: https://www.sierrachart.com/image.php?Image=1697223789167.png It is not related to the Bid and Ask Depth Bars study. If you look at that image closely you can see the historical depth data, stops at the exact location as the bid and ask depth bars study is no longer showing any new result. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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