Support Board
Date/Time: Tue, 26 Nov 2024 22:35:30 +0000
permission denied
View Count: 375
| [2023-10-10 11:56:24] |
| Vak412 - Posts: 4 |
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hello, i made a second account for sierra chart but when i want to connect to the data feed it gives me the permission denied ( i got my live credentials from amp futures ) i contacted amp futures and they said they enabled me and i need to contact you guys Date Time Of Last Edit: 2023-10-10 13:38:41
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| [2023-10-10 15:42:16] |
| John - SC Support - Posts: 36309 |
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We need to know the exact message you are getting. Also, how are you setup? You may not need 2 Sierra Chart accounts, depending on what you are trying to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-10 17:15:15] |
| Vak412 - Posts: 4 |
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hey john i want to use sierra chart for chart analysis and bookmap for execution only the problem is if i use bookmap and sierra chart on the same account it doesn't work because i can only login to one account so i asked amp support how i can solve that and they advised me to create an extra account and now i have for sierra chart a non data/ order routing only live account in combination with the denali data feed from your site but unfortunately i can't login |
 john sierra chart 1 .png / V - Attached On 2023-10-10 17:13:54 UTC - Size: 6.14 KB - 76 views Attachment Deleted. |
| [2023-10-10 17:40:06] |
| Sierra_Chart Engineering - Posts: 17185 |
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Regarding "permission denied", refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-10 17:40:27
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| [2023-10-11 12:22:35] |
| Vak412 - Posts: 4 |
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i tried a diffrent server and then i got this message
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| john sierra chart 2.png / V - Attached On 2023-10-11 12:22:29 UTC - Size: 51.26 KB - 76 views |
| [2023-10-11 13:53:59] |
| Sierra_Chart Engineering - Posts: 17185 |
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Ok, we have no control over that. You need to ask Rithmic for help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-11 13:54:12
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To post a message in this thread, you need to log in with your Sierra Chart account: