Support Board
Date/Time: Tue, 26 Nov 2024 22:31:26 +0000
Unable to activate my free trial
View Count: 389
| [2023-10-05 07:40:07] |
| User631320 - Posts: 1 |
|
Hi, I recently created an account with Sierra chart but i am unable to activate my trail account. When i enter my mobile number and click 'send sms code' then i get an error message. Please see the error message in the screenshot attached. I wish to activate the trial account asap as I have been trading futures for a while but need to practise on Sierra chart. Your prompt reply will be appreciated. Many thanks Sabrine |
Attachment Deleted.  Error SC.png / V - Attached On 2023-10-05 07:39:19 UTC - Size: 217.11 KB - 81 views |
| [2023-10-05 12:59:19] |
| Sierra_Chart Engineering - Posts: 17185 |
|
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-15 22:49:38] |
| lifediso - Posts: 2 |
|
hi hope all is well. I just created an account and i am unable to activate my trial account. It won't send me a sms code. Can you help me out please. Thank you in advance.
|
| [2023-10-15 23:58:45] |
| Sierra_Chart Engineering - Posts: 17185 |
|
Your account is now activated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: