Support Board
Date/Time: Wed, 27 Nov 2024 00:31:15 +0000
The bid/ask values are all
View Count: 384
| [2023-10-02 17:16:02] |
| pennydoll9 - Posts: 20 |
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Hi Support Team, The bid/ask values are all "zeroes" on my footprint chart. I am using rithmic/Apex for my account, How can I resolve this issue? Date Time Of Last Edit: 2023-10-02 17:20:41
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 footprint.png / V - Attached On 2023-10-02 17:20:35 UTC - Size: 50.63 KB - 67 views |
| [2023-10-02 17:54:38] |
| John - SC Support - Posts: 36309 |
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That usually occurs when you are not connected to the data feed during that period, as Rithmic historical data is limited. We do not know what is exactly occurring here and we do not give support for Rithmic data, since we have seen so many issues with it. The only solution is to use our Denali Exchange Data Feed. To begin with, refer to our position on the Rithmic data here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy To setup the Denali Data for the CME Group, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-02 18:10:41] |
| pennydoll9 - Posts: 20 |
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I am not a DOM trader but I use TPO Chart and Foot Print Chart, Will this be enough "Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts" for day trading?
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| [2023-10-02 18:52:27] |
| Sierra_Chart Engineering - Posts: 17187 |
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Yes it will.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-02 21:09:58] |
| pennydoll9 - Posts: 20 |
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I am not seeing the historical data on the intraday chart past a few days, I activated the "Full CME Group (CME, CBOT, COMEX, NYMEX) for non-professional Trading accounts" few hours ago and I restarted the application but still no data. I left the historical data username/password blank
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| [2023-10-03 15:26:25] |
| John - SC Support - Posts: 36309 |
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Go to the chart where you are missing data and start by selecting "Edit >> Delete All Data and Download". This will ensure that all the data in that chart is from our Denali Feed. If this is a Continuous Futures Contract, then be sure you select ALL the contracts to delete and download. If you are not getting data far enough back, then refer to the information at the following link: Loading More Or Less Data into an Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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