Support Board
Date/Time: Wed, 27 Nov 2024 00:41:30 +0000
Forex charts
View Count: 296
| [2023-10-02 12:05:16] |
| User681023 - Posts: 2 |
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Forex charts opens with a blank screen with a message log box
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| [2023-10-02 14:10:37] |
| Sierra_Chart Engineering - Posts: 17187 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-02 14:28:26] |
| User681023 - Posts: 2 |
|
Reading Internal Order ID file. | 2023-10-02 12:34:09.792 Reading Trade Orders file. | 2023-10-02 12:34:09.827 Reading Trade Positions file. | 2023-10-02 12:34:09.827 Reading Trade Account Data files. | 2023-10-02 12:34:09.827 Software version: 2550 64-bit | 2023-10-02 12:34:09.828 Primary Thread ID: 8812 | 2023-10-02 12:34:09.828 Usage end date: 2023-10-16 | 2023-10-02 12:34:09.828 Enabled for: Advanced Features 2. | 2023-10-02 12:34:09.828 Enabled for: Sierra Chart Historical Data Service. | 2023-10-02 12:34:09.828 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-10-02 12:34:09.828 Enabled for: Delayed Denali Exchange Data Feed. | 2023-10-02 12:34:09.828 Enabled for exchange2: fairx_exchange.data | 2023-10-02 12:34:09.828 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-10-02 12:34:09.828 Current selected Data/Trading service: SC Data - All Services | 2023-10-02 12:34:09.828 Custom symbol settings values: disabled | 2023-10-02 12:34:09.828 Chart Update Interval: 500 | 2023-10-02 12:34:09.828 Intraday Data Storage Time Unit: 1 | 2023-10-02 12:34:09.828 Time Zone: +00:00:00 (UTC+00) | 2023-10-02 12:34:09.828 2023-10-02 12:34:09 Local computer time in UTC | 2023-10-02 12:34:09.828 2023-10-02 12:34:09 Local computer time in SC Time Zone | 2023-10-02 12:34:09.828 2023-10-02 12:34:09 Server time in UTC | 2023-10-02 12:34:09.828 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-10-02 12:34:09.828 Program path: C:\SierraChart\ | 2023-10-02 12:34:09.828 Data Files path: C:\SierraChart\Data\ | 2023-10-02 12:34:09.828 OS Version Number: 10.0 | 2023-10-02 12:34:09.828 Locale Setting: C | 2023-10-02 12:34:09.828 DLLs: UserContributedStudies_64.dll | 2023-10-02 12:34:09.828 Allowed protected custom studies: | 2023-10-02 12:34:09.828 Crash reporter started: true | 2023-10-02 12:34:09.828 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-10-02 12:34:09.828 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-10-02 12:34:09.852 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-10-02 12:34:09.867 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-10-02 12:34:09.867 Received 5 login tokens. | 2023-10-02 12:34:10.384 Symbol settings MD5 received. Request ID: 1. | 2023-10-02 12:34:11.637 Symbol settings are up-to-date for scdataallservices. | 2023-10-02 12:34:11.637 Requested user files to download. | 2023-10-02 12:34:12.323 SC Data - All Services | Connected to server complete. | 2023-10-02 12:34:14.337 Triggering next historical data download in queue. | 2023-10-02 12:34:14.341 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | Number times prior message previously added: 3 | 2023-10-02 12:34:14.343 No download requests in the queue to start downloads for. | 2023-10-02 12:34:14.344 Files to Open on Startup | Opening file: ExampleChartbook.cht | Number times prior message previously added: 3 | 2023-10-02 12:34:17.573 XAUUSD 1 Min #1 | Reloading chart. | 2023-10-02 12:34:17.588 XAUUSD Daily #2 | Reloading chart. | 2023-10-02 12:34:17.621 US30 1 Min #3 | Reloading chart. | 2023-10-02 12:34:17.628 USOil 1 Min #4 | Reloading chart. | 2023-10-02 12:34:17.633 ESZ23-CME 1 Min #5 | Reloading chart. | 2023-10-02 12:34:17.638 SPX500 Daily #6 | Reloading chart. | 2023-10-02 12:34:17.644 EURUSD Daily #7 | Reloading chart. | 2023-10-02 12:34:17.651 EURUSD 5 Min #8 | Reloading chart. | 2023-10-02 12:34:17.659 ESZ23-CME #9 | Reloading chart. | 2023-10-02 12:34:17.711 ESZ23-CME 1 Min #10 | Reloading chart. | 2023-10-02 12:34:17.800 AAPL-NQTV 5 Min #11 | Reloading chart. | 2023-10-02 12:34:17.828 US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid | 2023-10-02 12:34:17.839 USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid | 2023-10-02 12:34:17.840 ESZ23-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-10-02 12:34:17.841 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-10-02 12:34:17.842 ESZ23-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-10-02 12:34:17.849 ESZ23-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-10-02 12:34:17.857 AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2023-10-02 12:34:17.859 Using Bid/Ask average for last trade price for XAUUSD | 2023-10-02 12:34:18.074 Using symbol data fast lookup vector | 2023-10-02 12:34:18.075 SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm | 2023-10-02 12:34:18.075 SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2023-10-02 12:34:18.077 DTC Client socket (1) | Creating socket. | 2023-10-02 12:34:18.078 DTC Client socket (1) | New receive buffer size: 0 | 2023-10-02 12:34:18.078 DTC Client socket (1) | Connecting to IP: 142.215.18.101. | 2023-10-02 12:34:18.078 SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 1 | 2023-10-02 12:34:18.082 Starting DelayedDownloadMonitoringTimer | 2023-10-02 12:34:18.082 Starting HDTimeoutTimer | 2023-10-02 12:34:18.083 Added historical Intraday data request for XAUUSD to the queue. | 2023-10-02 12:34:18.083 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-10-02 12:34:18.083 Triggering next historical data download in queue. | 2023-10-02 12:34:18.083 Delaying start of download for XAUUSD. | 2023-10-02 12:34:18.087 SC Data with Depth | Network connection to server complete. | 2023-10-02 12:34:18.096 SC Data with Depth | Starting socket receive thread. | 2023-10-02 12:34:18.096 SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-10-02 12:34:18.096 Using Bid/Ask average for last trade price for USOil | 2023-10-02 12:34:18.120 Symbol not allowed: USOil | 2023-10-02 12:34:18.121 * Using Bid/Ask average for last trade price for US30 | 2023-10-02 12:34:18.121 Symbol not allowed: US30 | 2023-10-02 12:34:18.121 * Using Bid/Ask average for last trade price for EURUSD | 2023-10-02 12:34:18.146 SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 4 Service code: fxcm | 2023-10-02 12:34:18.146 SC Data with Depth | Requesting security definition data for: EURUSD. ID: 4 | 2023-10-02 12:34:18.146 Using Bid/Ask average for last trade price for SPX500 | 2023-10-02 12:34:18.149 Symbol not allowed: SPX500 | 2023-10-02 12:34:18.150 * Mapping ESZ23-CME to ESZ23. Service code: cme | 2023-10-02 12:34:18.150 Symbol not allowed: ESZ23-CME | 2023-10-02 12:34:18.150 * Added historical Intraday data request for EURUSD to the queue. | 2023-10-02 12:34:18.154 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-10-02 12:34:18.154 Triggering next historical data download in queue. | 2023-10-02 12:34:18.154 SC Data with Depth | Setting DTC encoding to Binary VLS | 2023-10-02 12:34:18.188 SC Data with Depth | Sending logon request message. | 2023-10-02 12:34:18.188 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2023-10-02 12:34:18.333 Symbol not allowed: AAPL-NQTV | 2023-10-02 12:34:18.333 * SPX500 Daily #6 | Reloading chart. | 2023-10-02 12:34:18.643 SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-10-02 12:34:18.647 SC Data with Depth | Received logon response. | 2023-10-02 12:34:18.812 SC Data with Depth | Server Name: SC Realtime Server. | 2023-10-02 12:34:18.812 SC Data with Depth | Server protocol version: 8. Client protocol version: 8 | 2023-10-02 12:34:18.812 SC Data with Depth | Successfully connected. | 2023-10-02 12:34:18.812 SC Data with Depth | Trading is not supported. | 2023-10-02 12:34:18.812 SC Data with Depth | Restarting real-time data updates for symbol: EURUSD | 2023-10-02 12:34:18.812 SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-10-02 12:34:18.812 SC Data with Depth | Received security definition for symbol EURUSD | 2023-10-02 12:34:18.938 SC Data with Depth | Received security definition for symbol XAUUSD | 2023-10-02 12:34:18.938 HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-10-02 12:34:23.074 HD Request # 1 | Download start date-time: 2023-10-02 12:33:44.000000. File last date-time: 2023-10-02 12:33:44.000000 | 2023-10-02 12:34:23.075 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2023-10-02 12:34:23.075 Socket (2) | Creating socket. | 2023-10-02 12:34:23.075 Socket (2) | New receive buffer size: 0 | 2023-10-02 12:34:23.075 Socket (2) | Connecting to IP: 142.215.18.101. | 2023-10-02 12:34:23.075 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-10-02 12:34:23.178 HD Request # 1 | Sending historical data logon request message. | 2023-10-02 12:34:23.178 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-10-02 12:33:44. Record interval: 1. Symbol: XAUUSD | 2023-10-02 12:34:23.698 HD Request # 1 | Decompressing data. | 2023-10-02 12:34:23.742 HD Request # 1 | Receiving Intraday data for XAUUSD starting at 2023-10-02 12:33:44.232000 | 2023-10-02 12:34:23.788 Socket (2) | CloseSocket call. | 2023-10-02 12:34:23.788 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-02 12:34:23.788 Historical data download thread signaled to stop. | 2023-10-02 12:34:23.788 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-10-02 12:33:44.232000. | 2023-10-02 12:34:23.788 HD Request # 1 | Received 39 Intraday data records from 2023-10-02 12:33:44.232000 to 2023-10-02 12:34:22.238000 (38.0 seconds. Delay: 1.6 seconds) and wrote 39 records for XAUUSD | 2023-10-02 12:34:23.788 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-10-02 12:34:22.238000 | 2023-10-02 12:34:23.788 HD Request # 1 | Completion time: 0s. | 2023-10-02 12:34:23.788 HD Request # 1 | Intraday data download complete for XAUUSD. Unique request ID: 1 | 2023-10-02 12:34:23.788 Removing historical data download ID 1. | 2023-10-02 12:34:23.788 Real-time Intraday chart data file updates started for XAUUSD | 2023-10-02 12:34:23.788 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 8812 | 2023-10-02 12:34:23.788 Intraday chart data file opened for XAUUSD | 2023-10-02 12:34:23.789 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-10-02 12:34:23.789 Triggering next historical data download in queue. | 2023-10-02 12:34:23.789 HD Request # 2 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-10-02 12:34:23.789 HD Request # 2 | Download start date-time: 2023-10-02 12:33:44.000000. File last date-time: 2023-10-02 12:33:44.000000 | 2023-10-02 12:34:23.789 HD Request # 2 | Using server: ds13-2.sierracharts.com port 10150 | 2023-10-02 12:34:23.789 Socket (3) | Creating socket. | 2023-10-02 12:34:23.789 Socket (3) | New receive buffer size: 0 | 2023-10-02 12:34:23.789 Socket (3) | Connecting to IP: 162.251.232.245. | 2023-10-02 12:34:23.789 Socket (2) | Socket gracefully closed by remote side. | 2023-10-02 12:34:23.835 Socket (2) | Closed. | 2023-10-02 12:34:23.835 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-10-02 12:34:23.968 HD Request # 2 | Sending historical data logon request message. | 2023-10-02 12:34:23.968 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-10-02 12:33:44. Record interval: 1. Symbol: EURUSD | 2023-10-02 12:34:24.695 HD Request # 2 | Decompressing data. | 2023-10-02 12:34:24.783 HD Request # 2 | Receiving Intraday data for EURUSD starting at 2023-10-02 12:33:44.009000 | 2023-10-02 12:34:24.871 Socket (3) | CloseSocket call. | 2023-10-02 12:34:24.872 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-10-02 12:34:24.872 Historical data download thread signaled to stop. | 2023-10-02 12:34:24.872 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-10-02 12:33:44.009000. | 2023-10-02 12:34:24.872 HD Request # 2 | Received 29 Intraday data records from 2023-10-02 12:33:44.009000 to 2023-10-02 12:34:23.108000 (39.1 seconds. Delay: 1.8 seconds) and wrote 29 records for EURUSD | 2023-10-02 12:34:24.873 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-10-02 12:34:23.108000 | 2023-10-02 12:34:24.873 HD Request # 2 | Completion time: 1s. | 2023-10-02 12:34:24.873 HD Request # 2 | Intraday data download complete for EURUSD. Unique request ID: 2 | 2023-10-02 12:34:24.873 Removing historical data download ID 2. | 2023-10-02 12:34:24.873 Real-time Intraday chart data file updates started for EURUSD | 2023-10-02 12:34:24.873 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 8812 | 2023-10-02 12:34:24.874 Intraday chart data file opened for EURUSD | 2023-10-02 12:34:24.874 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-10-02 12:34:24.874 Triggering next historical data download in queue. | 2023-10-02 12:34:24.874 No download requests in the queue to start downloads for. | 2023-10-02 12:34:24.874 Socket (3) | Socket gracefully closed by remote side. | 2023-10-02 12:34:24.959 Socket (3) | Closed. | 2023-10-02 12:34:24.959 USDJPY 1 Min #1 | Reloading chart. | 2023-10-02 12:35:07.913 USDJPY 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USDJPY.scid | 2023-10-02 12:35:07.916 Using Bid/Ask average for last trade price for USDJPY | 2023-10-02 12:35:08.401 Symbol not allowed: USDJPY | 2023-10-02 12:35:08.402 * Reloading charts due to time zone change. | 2023-10-02 09:28:59.098 USDJPY 1 Min #1 | Reloading chart. | 2023-10-02 09:28:59.183 USDJPY 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USDJPY.scid | 2023-10-02 09:28:59.188 Enabling compression for file: C:\SierraChart\Data\GBPCHF.scid | 2023-10-02 09:43:31.634 GBPCHF 1 Min #1 | Reloading chart. | 2023-10-02 09:43:31.634 GBPCHF 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GBPCHF.scid | 2023-10-02 09:43:31.637 Using Bid/Ask average for last trade price for GBPCHF | 2023-10-02 09:43:32.120 Symbol not allowed: GBPCHF | 2023-10-02 09:43:32.120 * SC Data with Depth | Waiting for socket receive thread to end | 2023-10-02 09:50:15.365 DTC Client socket (1) | CloseSocket call. | 2023-10-02 09:50:15.365 SC Data with Depth | Disconnected from the server. | 2023-10-02 09:50:15.365 SC Data - All Services | Disconnected. | 2023-10-02 09:50:15.365 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-10-02 09:50:15.365 SC Data - All Services | Disconnected. | 2023-10-02 09:50:15.366 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-02 09:50:15.366 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-10-02 09:50:15.378 DTC Client socket (1) | Closed. | 2023-10-02 09:50:15.378 Symbol not allowed: GBPCHF | 2023-10-02 09:50:16.193 * SC Data - All Services | Connected to server complete. | 2023-10-02 09:50:17.368 Triggering next historical data download in queue. | 2023-10-02 09:50:17.368 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | Number times prior message previously added: 3 | 2023-10-02 09:50:17.369 No download requests in the queue to start downloads for. | 2023-10-02 09:50:17.369 Using Bid/Ask average for last trade price for GBPCHF | Number times prior message previously added: 3 | 2023-10-02 09:50:17.682 Using symbol data fast lookup vector | 2023-10-02 09:50:17.682 Symbol not allowed: GBPCHF | 2023-10-02 09:50:17.683 * ZARJPY Daily #2 | Reloading chart. | 2023-10-02 09:55:35.485 Enabling compression for file: C:\SierraChart\Data\ZARJPY.dly | 2023-10-02 09:55:35.487 ZARJPY Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZARJPY.dly | 2023-10-02 09:55:35.489 Using Bid/Ask average for last trade price for ZARJPY | 2023-10-02 09:55:35.980 Symbol not allowed: ZARJPY | 2023-10-02 09:55:35.981 * ZARJPY Daily #2 | Reloading chart. | 2023-10-02 09:55:36.496 ZARJPY Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZARJPY.dly | 2023-10-02 09:55:36.508 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2023-10-02 10:00:25.637 Symbol settings received. Request ID: 2. | 2023-10-02 10:00:27.927 SC Data - All Services | Disconnected. | 2023-10-02 10:00:27.928 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-10-02 10:00:27.928 Symbol not allowed: GBPCHF | 2023-10-02 10:00:28.300 * SC Data - All Services | Connected to server complete. | 2023-10-02 10:00:29.932 Triggering next historical data download in queue. | 2023-10-02 10:00:29.932 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | Number times prior message previously added: 3 | 2023-10-02 10:00:29.933 No download requests in the queue to start downloads for. | 2023-10-02 10:00:29.933 Using Bid/Ask average for last trade price for GBPCHF | Number times prior message previously added: 3 | 2023-10-02 10:00:30.309 Using symbol data fast lookup vector | 2023-10-02 10:00:30.309 Symbol not allowed: GBPCHF | 2023-10-02 10:00:30.310 * GBPCAD Daily #1 | Reloading chart. | 2023-10-02 10:04:13.026 Enabling compression for file: C:\SierraChart\Data\GBPCAD.dly | 2023-10-02 10:04:13.028 GBPCAD Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GBPCAD.dly | 2023-10-02 10:04:13.030 Using Bid/Ask average for last trade price for GBPCAD | 2023-10-02 10:04:13.518 Symbol not allowed: GBPCAD | 2023-10-02 10:04:13.519 * GBPCAD Daily #1 | Reloading chart. | 2023-10-02 10:04:14.028 GBPCAD Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GBPCAD.dly | 2023-10-02 10:04:14.037 Enabling compression for file: C:\SierraChart\Data\XAGUSD.scid | 2023-10-02 10:12:14.754 XAGUSD 1 Min #2 | Reloading chart. | 2023-10-02 10:12:14.755 XAGUSD 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAGUSD.scid | 2023-10-02 10:12:14.758 Using Bid/Ask average for last trade price for XAGUSD | 2023-10-02 10:12:15.253 Symbol not allowed: XAGUSD | 2023-10-02 10:12:15.253 * Enabling compression for file: C:\SierraChart\Data\CADJPY.scid | 2023-10-02 10:17:19.368 CADJPY 1 Min #1 | Reloading chart. | 2023-10-02 10:17:19.369 CADJPY 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CADJPY.scid | 2023-10-02 10:17:19.372 Using Bid/Ask average for last trade price for CADJPY | 2023-10-02 10:17:19.856 Symbol not allowed: CADJPY | 2023-10-02 10:17:19.856 * Reloading all charts with filename: CADJPY.scid | 2023-10-02 10:17:57.463 CADJPY 1 Min #1 | Reloading chart. | 2023-10-02 10:17:57.886 CADJPY 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CADJPY.scid | 2023-10-02 10:17:57.889 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2023-10-02 10:19:18.919 The message log has been sent to support. | 2023-10-02 10:19:18.919 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2023-10-02 10:19:18.919 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2023-10-02 10:19:18.919 The Message Log was sent. Result: Message Log received. | 2023-10-02 10:19:19.652 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2023-10-02 10:19:19.915 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-10-02 10:19:19.915 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-10-02 10:19:19.930 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-10-02 10:19:19.931 |
| [2023-10-02 16:08:09] |
| Sierra_Chart Engineering - Posts: 17187 |
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What is the exact symbol you have a problem with? Also we do not see a full re-downloaded historical data in this Message Log. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-02 16:08:25
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| [2023-10-02 16:11:01] |
| Sierra_Chart Engineering - Posts: 17187 |
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We also activated your account and we now realize that was the reason for the problem. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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