Support Board
Date/Time: Wed, 27 Nov 2024 02:19:37 +0000
Cannot connect to CTS T4
View Count: 894
| [2014-07-16 20:17:58] |
| Moti - Posts: 63 |
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I used to be a Mirus client, and recently I was transferred to the new NinjaTrader brokerage. Today was the first time that i tried to connect to the CTS T4 data feed using the credentials I got from Mirus long time ago and the connection failed ( I never had a connection problem with this data feed before). I spoke twice today with the ninja trader support and they told me to contact Sierra support. Please help. Moti |
| [2014-07-17 09:41:09] |
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We apologize for the delay. We need to see the Message Log. Provide it by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-17 11:40:36] |
| Moti - Posts: 63 |
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Software version: 1157 | 2014-07-17 07:35:51 Usage end date: 2014-09-16 | 2014-07-17 07:35:51 Enabled for: Advanced Features. | 2014-07-17 07:35:51 Enabled for: Advanced Features 2. | 2014-07-17 07:35:51 Enabled for: Sierra Chart Historical Data Service. | 2014-07-17 07:35:51 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-07-17 07:35:51 Active service: CTS T4 FIX | 2014-07-17 07:35:51 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-07-17 07:35:51 2014-07-17 14:35:51 Local computer clock time | 2014-07-17 07:35:51 2014-07-17 11:35:51 GMT time | 2014-07-17 07:35:51 2014-07-17 07:35:51 Time zone adjusted time | 2014-07-17 07:35:51 Time difference to server time: 1 seconds. | 2014-07-17 07:35:51 Program path: C:\SierraChart_vento\ | 2014-07-17 07:35:51 Data Files path: C:\SierraChart_vento\Data\ | 2014-07-17 07:35:51 OS Version Number: 6.1 | 2014-07-17 07:35:51 Checking for new symbol settings for cts | 2014-07-17 07:35:51 Symbol settings are up-to-date for cts | 2014-07-17 07:35:51 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-07-17 07:35:56 CTS FIX - Firm: Dorman | 2014-07-17 07:35:56 CTS FIX socket (0) - Resolved address fix.t4login.com to IP 74.201.6.106 | 2014-07-17 07:35:57 CTS FIX socket (1892) - Connected. | 2014-07-17 07:35:57 CTS FIX socket (1892) - Starting SSL connection. | 2014-07-17 07:35:57 CTS FIX socket (1892) - SSL connection established. | 2014-07-17 07:35:58 CTS FIX: Sending the Logon message. | 2014-07-17 07:35:58 CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2014-07-17 07:35:59 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2014-07-17 07:35:59 CTS FIX socket (1892) - SSL shutdown indicates not able to send 'close notify'. | 2014-07-17 07:35:59 CTS FIX socket (1892) - SSL has been shut down. | 2014-07-17 07:35:59 CTS FIX socket (1892) - SSL object has been freed. SSL state is now disconnected. | 2014-07-17 07:35:59 CTS FIX socket (1892) - Shutdown and closed. | 2014-07-17 07:35:59 CTS FIX: Logged out and disconnected. | 2014-07-17 07:35:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-07-17 07:35:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-07-17 07:35:59 CTS FIX: Disconnected. | 2014-07-17 07:35:59 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-07-17 07:35:59 Date Time Of Last Edit: 2014-07-17 15:05:09
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| [2014-07-17 15:04:35] |
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This is the relevant error message: CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page.
So you need to go to www.t4login.com, login and complete the set up page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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