Support Board
Date/Time: Wed, 27 Nov 2024 03:37:03 +0000
Trading Evaluator: Secondary instance is not allowing connections to this server
View Count: 285
| [2023-09-27 09:48:56] |
| User733263 - Posts: 7 |
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Having issues connecting through Trading Evaluator. All other connections seems to work without any issues Copy/pasting the log here: Trading Evaluator | Connecting to the server tradesimulation4.sierracharts.com. Port 11096 | 2023-09-27 05:46:15.498 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-09-27 05:46:15.499 DTC Client socket (1) | New receive buffer size: 0 | 2023-09-27 05:46:15.499 DTC Client socket (1) | Connecting to IP: 162.251.232.244. | 2023-09-27 05:46:15.499 Trading Evaluator | Network connection to server complete. | 2023-09-27 05:46:15.630 Trading Evaluator | Starting socket receive thread. | 2023-09-27 05:46:15.630 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2023-09-27 05:46:15.631 Trading Evaluator | Setting DTC encoding to Binary VLS | 2023-09-27 05:46:16.017 Trading Evaluator | Sending logon request message. | 2023-09-27 05:46:16.017 Trading Evaluator | Received logon response. | 2023-09-27 05:46:16.148 Trading Evaluator | Server Name: SC DTC Server. | 2023-09-27 05:46:16.148 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2023-09-27 05:46:16.148 Trading Evaluator | Logon error received from server: Secondary instance is not allowing connections to this server | 2023-09-27 05:46:16.148 Trading Evaluator | Failed connections: 121 | 2023-09-27 05:46:16.148 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-09-27 05:46:16.148 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-09-27 05:46:16.148 Trading Evaluator | Waiting for socket receive thread to end | 2023-09-27 05:46:16.169 DTC Client socket (1) | CloseSocket call. | 2023-09-27 05:46:16.171 Trading Evaluator | Disconnected. | 2023-09-27 05:46:16.171 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-09-27 05:46:16.171 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-09-27 05:46:16.171 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-09-27 05:46:16.303 DTC Client socket (1) | Closed. | 2023-09-27 05:46:16.303 Date Time Of Last Edit: 2023-09-27 09:49:42
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 Screen Shot 27-09-2023 at 10.48.png / V - Attached On 2023-09-27 09:48:29 UTC - Size: 34.74 KB - 59 views |
| [2023-09-27 10:03:15] |
| Sierra_Chart Engineering - Posts: 17190 |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-27 10:32:05] |
| User733263 - Posts: 7 |
|
I just verified. The connection seems to be working for now. Will continue to monitor and report back if there are any issues. Thank you support team. Regards, |
| [2023-09-27 15:15:15] |
| John - SC Support - Posts: 36309 |
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This was resolved last night.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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