Support Board
Date/Time: Wed, 27 Nov 2024 02:32:06 +0000
numbers bars causing chart data to disappear
View Count: 264
| [2023-09-26 14:20:16] |
| User192114 - Posts: 3 |
|
Hi ive tried a few things to get the numbers bars study activated on my chartbook but unfortunately am getting a message on the 'message log' stating 'numbers bars | service package does not support this function or account is expired' the next line states 'numbers bars | to restore this chart, remove this study' i beleive i have all the packages required to show this study indicator but cant for the life of me get it to show on the charts can someone advise or point me in the right direction with regards to this this is what happens when i apply numbers bars to a clean chart - https://www.sierrachart.com/image.php?Image=1695737734992.png this is a picture of my full dashboard so that you can see the message logs window - https://www.sierrachart.com/image.php?Image=1695737807490.png Thanks Bryan |
| [2023-09-26 15:56:13] |
| John - SC Support - Posts: 36309 |
|
You are on Package 10 (Integrated Standard). In order to use the Numbers Bars you need to be on one of the Advanced packages. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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