Support Board
Date/Time: Wed, 27 Nov 2024 02:38:36 +0000
CTS demo 3M: Euro, Sterling, Swiss, Yen tickername?
View Count: 1483
| [2014-07-16 07:33:02] |
| User18090 - Posts: 18 |
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Hello, can i ask the RIGHT names of this money market ticker (it's not eur/usd, eur/gbp, eur/chf, eur/jpy)? Becouse L.20140900.L_L for Sterling for example - not working. Can i see this money market ticker and how can i know right ticker then? Thank you very much! |
| [2014-07-16 18:22:50] |
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Restart Sierra Chart and open a chart for L.20140900.L_L . After this post a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-16 19:37:40] |
| User18090 - Posts: 18 |
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Current selected Data/Trading service: CTS T4 FIX | 2014-07-16 19:29:32 Checking for new symbol settings for cts | 2014-07-16 19:29:32 SC Historical Data: Disconnected | 2014-07-16 19:29:32 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-07-16 19:29:32 CTS FIX - Firm: CTS | 2014-07-16 19:29:32 Requesting symbol settings for cts. Overwrite = on. | 2014-07-16 19:29:32 CTS FIX socket (0) - Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2014-07-16 19:29:33 CTS FIX socket (1736) - Connected. | 2014-07-16 19:29:33 CTS FIX socket (1736) - Starting SSL connection. | 2014-07-16 19:29:33 Symbol settings received. | 2014-07-16 19:29:33 Processed received symbol settings | 2014-07-16 19:29:34 CTS FIX socket (1736) - SSL connection established. | 2014-07-16 19:29:34 Failed to create WMI COM object. Error code = -2147221164 | 2014-07-16 19:29:34 CTS FIX: Sending the Logon message. | 2014-07-16 19:29:34 CTS FIX: Connected to data and trade server. FIX version: 4.3.8.0 | 2014-07-16 19:29:34 CTS FIX: Received Account List collateral report. | 2014-07-16 19:29:34 CTS FIX: Subscribing to account: SY* | 2014-07-16 19:29:34 CTS T4 FIX - Starting real-time market data updates for: LU14. ID: 1 | 2014-07-16 19:29:34 Symbol Error - LU14 is unknown, unavailable, or improperly formatted. CTS T4 FIX: Symbol format needs to be [contract].[market].[exchange]. | 2014-07-16 19:29:34 HD Request # 28 - Downloading Intraday chart data for LU14 to the file LU14.scid. Service: cts | 2014-07-16 19:29:34 HD Request # 28 - Download start Date-Time: 2014-07-16 10:11:00.0 | 2014-07-16 19:29:34 HD Request # 28 - Error downloading historical Intraday data for LU14. CTS FIX Historical Data. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2014-07-16 19:29:34 HD Request # 28 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for LU14 | 2014-07-16 19:29:34 HD Request # 28 - Intraday download COMPLETE for LU14. Completion time: 0s | 2014-07-16 19:29:34 Real-time Intraday chart data file updates started for LU14 | 2014-07-16 19:29:34 CTS T4 FIX - Starting real-time market data updates for: IMU14. ID: 2 | 2014-07-16 19:29:34 Symbol Error - IMU14 is unknown, unavailable, or improperly formatted. CTS T4 FIX: Symbol format needs to be [contract].[market].[exchange]. | 2014-07-16 19:29:34 HD Request # 29 - Downloading Intraday chart data for IMU14 to the file IMU14.scid. Service: cts | 2014-07-16 19:29:34 HD Request # 29 - Download start Date-Time: 2014-07-16 13:43:00.0 | 2014-07-16 19:29:34 HD Request # 29 - Error downloading historical Intraday data for IMU14. CTS FIX Historical Data. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2014-07-16 19:29:34 HD Request # 29 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for IMU14 | 2014-07-16 19:29:34 HD Request # 29 - Intraday download COMPLETE for IMU14. Completion time: 0s | 2014-07-16 19:29:34 Real-time Intraday chart data file updates started for IMU14 | 2014-07-16 19:29:34 CTS FIX: Received Account Update collateral report. | 2014-07-16 19:29:36 CTS FIX: Requesting Open Orders for account: SY* | 2014-07-16 19:29:39 CTS FIX: Received Account List collateral report. | 2014-07-16 19:29:39 CTS FIX: Received Account List collateral report. | 2014-07-16 19:29:49 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\L.20140900.L_L.scid | 2014-07-16 19:32:39 CTS T4 FIX - Starting real-time market data updates for: L.20140900.L_L. ID: 3 | 2014-07-16 19:32:39 HD Request # 30 - Downloading Intraday chart data for L.20140900.L_L to the file L.20140900.L_L.scid. Service: cts | 2014-07-16 19:32:39 HD Request # 30 - Performing multistage download. Downloading Minute data first. | 2014-07-16 19:32:39 HD Request # 30 - Download start Date-Time: 2014-01-11 19:32:39.0 | 2014-07-16 19:32:39 HD Request # 30 - Disabling Intraday chart updating for symbol during historical data download. | 2014-07-16 19:32:39 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-07-16 19:32:39 CTS FIX Historical Data socket (0) - Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-07-16 19:32:40 CTS T4 FIX: Sending security definition request for symbol L.20140900.L_L | 2014-07-16 19:32:40 CTS FIX Historical Data socket (1560) - Connected. | 2014-07-16 19:32:40 CTS FIX Historical Data socket (1560) - Starting SSL connection. | 2014-07-16 19:32:40 Symbol Error - L.20140900.L_L is unknown, unavailable, or improperly formatted. Security definition not found | 2014-07-16 19:32:40 CTS T4 FIX: Received 0 security definitions for underlying symbol L | 2014-07-16 19:32:40 CTS FIX Historical Data socket (1560) - SSL connection established. | 2014-07-16 19:32:40 Failed to create WMI COM object. Error code = -2147221164 | 2014-07-16 19:32:40 CTS FIX Historical Data: Sending the Logon message. | 2014-07-16 19:32:40 CTS FIX Historical Data: Connected to Historical data server. | 2014-07-16 19:32:41 HD Request # 30 - Error downloading historical Intraday data for L.20140900.L_L. Security definition not found | 2014-07-16 19:32:41 HD Request # 30 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for L.20140900.L_L | 2014-07-16 19:32:41 HD Request # 30 - Intraday download COMPLETE for L.20140900.L_L. Completion time: 2s | 2014-07-16 19:32:41 HD Request # 31 - Downloading Intraday chart data for L.20140900.L_L to the file L.20140900.L_L.scid. Service: cts | 2014-07-16 19:32:41 HD Request # 31 - Download start Date-Time: 2014-01-11 19:32:39.0 | 2014-07-16 19:32:41 HD Request # 31 - Error downloading historical Intraday data for L.20140900.L_L. Security definition not found | 2014-07-16 19:32:41 HD Request # 31 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for L.20140900.L_L | 2014-07-16 19:32:41 HD Request # 31 - Intraday download COMPLETE for L.20140900.L_L. Completion time: 0s | 2014-07-16 19:32:41 Real-time Intraday chart data file updates started for L.20140900.L_L | 2014-07-16 19:32:41 HD Request # 31 - Enabling Intraday chart updating for symbol. | 2014-07-16 19:32:41 |
| [2014-07-16 20:13:31] |
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We need to do some checking on this. Please allow us a few hours.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-17 08:10:53] |
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What we have determined, is that the CTS simulation server does not support the symbol but you can ask CTS. When we tried on the Live server we get the following: CTS T4 FIX: Received 1 security definitions for underlying symbol L | 2014-07-17 07:57:43
Symbol Error - L.20140900.L_L is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject message: (3) Exchange is not allowed for User | 2014-07-17 07:57:43 Even though it is rejected, it is recognized. Also, we are going to go throughh all of our NYSE LIFFE Futures to confirm that all of the proper delivery months are set. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-17 08:23:54] |
| User18090 - Posts: 18 |
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Thank you for investigation! No one INDEXES (for example $TNX) not working too ;( with same error.. ($TNX is working with SC Historical Data.. but i thought if this ticker exist in CTS it will be working...) If i understanding right, even with live CTS it's not available or what? I have to ask CTS or you will ask CTS by himself? White Sugar from Nyse Liffe not working too. Long Gilts from Nyse Liffe - not working too. Just i am trying to understand - this is CTS restriction for demo users, SierraChart restictricions for demo users or it will be at live account too? Date Time Of Last Edit: 2014-07-17 08:44:52
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| [2014-07-17 15:32:47] |
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No one INDEXES (for example $TNX) not working too ;( with same error.. ($TNX is working with SC Historical Data.. but i thought if this ticker exist in CTS it will be working...) Did you just need historical data for that symbol? White Sugar from Nyse Liffe not working too. This is a CTS restriction based on exchange requirements.Long Gilts from Nyse Liffe - not working too. Just i am trying to understand - this is CTS restriction for demo users, SierraChart restictricions for demo users or it will be at live account too? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-18 07:22:45] |
| User18090 - Posts: 18 |
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No, i need real-time ;( Ok, is it meaning, that in CTS demo will not available Short Sterling, Euribor, EuroYen, EuroSwiss, right? |
| [2014-07-18 07:40:03] |
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Ok, is it meaning, that in CTS demo will not available Short Sterling, Euribor, EuroYen, EuroSwiss, right? http://www.ctsfutures.com/contact.aspx For real-time data for $TNX you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed You will need to activate the CBOE Indices exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-18 07:40:45
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| [2014-07-18 07:55:51] |
| User18090 - Posts: 18 |
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Thank you very much! |
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