Support Board
Date/Time: Wed, 27 Nov 2024 04:32:17 +0000
EUREX missing data
View Count: 387
| [2023-09-18 07:35:36] |
| User41512 - Posts: 58 |
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Hi. Data is missing in Eurex for FDAX / FESX for 15th September from 12pm- 21pm. Please advise |
| [2023-09-18 11:32:31] |
| Sierra_Chart Engineering - Posts: 17190 |
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Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-18 14:16:32] |
| User41512 - Posts: 58 |
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This has not resolved issue. Data still missing. Need to understand what has caused the "continuous Futures Contract - Date Rule Rollover" to malfunction, and how it can be resolved, so that missing data is reinstated.. This is impacting multiple charts within my workbook.
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| [2023-09-18 17:27:07] |
| John - SC Support - Posts: 36309 |
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It is not a malfunction. There is no data for the U contract at that time, therefore there is nothing to display.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-18 18:29:01] |
| User41512 - Posts: 58 |
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But this issue has never happened on previous rollover dates. Since I've been using the Denali data-feed, there has always been a complete data set on the 3rd Friday of the quarter. There has not been a situation where the data cuts off at 12pm, and then doesn't roll-over to the new contract. Scrolling through the support board, I can see that there are other users who are experiencing the exact same issues. Therefore, please escalate support if necessary.
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| [2023-09-19 16:42:43] |
| Sierra_Chart Engineering - Posts: 17190 |
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Refer to this particular post about this: Missing data EUREX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-19 16:45:07
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