Support Board
Date/Time: Wed, 27 Nov 2024 02:34:53 +0000
No market depth or bid ask showing in equity trading DOM with SC real-time equities
View Count: 1090
| [2014-07-15 15:40:23] |
| jesslinn - Posts: 108 |
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Version 1160 NoCLR Sometimes a single bid/ask will show up when a trading dom is first opened but it disappears when on the first update. |
| [2014-07-15 17:03:43] |
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We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-15 18:27:13] |
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This problem is now resolved. However, when market depth updates are started for a symbol, and market depth data is not normally available for that symbol, the market depth at level 1 will go blank until there is a bid/ask update.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-17 13:40:40] |
| jesslinn - Posts: 108 |
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The problem was fixed for a day, but it is not working again. I am seeing no bid/ask or market depth on the trading dom. |
| [2014-07-17 15:18:08] |
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We now understand what the source of the problem is. It will be resolved after the close of the market today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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