Support Board
Date/Time: Wed, 27 Nov 2024 06:45:07 +0000
The Chartbook file is not compatible. Contact Sierra Chart support for help with convertin
View Count: 251
| [2023-09-12 05:45:40] |
| User991616 - Posts: 5 |
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hello, receiving the message log in the title whenever i try to open the attached chartbook. this happened after i rolled over to December contract. thank you.
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Private File Attachment Deleted. Private File |
| [2023-09-12 15:46:51] |
| John - SC Support - Posts: 36309 |
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It has nothing to do with Rollover. That would just be coincidence. Refer to the following for how to update the chartbooks: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-12 16:49:10] |
| User991616 - Posts: 5 |
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hi there thanks for the reply. i tried the method posted before making this post. i rolled back to multiple previous versions and i received a message log saying the chartbook is not compatible. would really appreciate your help in this matter as the chartbook im trying to get help with is one of my main chartbooks for trading the ES. thanks
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| [2023-09-12 17:09:13] |
| John - SC Support - Posts: 36309 |
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The Chartbooks are corrupted for some reason. You will need to go back to one of the backup files to recover what you can. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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