Support Board
Date/Time: Wed, 27 Nov 2024 07:43:19 +0000
No data feed after reload account
View Count: 205
| [2023-09-08 09:31:58] |
| oliviermo75 - Posts: 19 |
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Hi One hour ago i reload my account now i've Services Surplus: 246.60 USD however as you can ee on the screenshot i don't have any data from yesterday ( 07-09-2023 ) I tried different things as - Disconnect and connect - Edit > delete all data and download - restart of my computeur in case thank you in advance . |
 error_9-7-2023.png / V - Attached On 2023-09-08 09:25:59 UTC - Size: 14.54 KB - 54 views |
| [2023-09-08 10:28:16] |
| Sierra_Chart Engineering - Posts: 17191 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-08 11:12:19] |
| oliviermo75 - Posts: 19 |
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please find a screenshot of the logs Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. > FGBLU23-EUREX Thank you for your help Date Time Of Last Edit: 2023-09-08 11:13:08
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| Sierrachart_error_log.png / V - Attached On 2023-09-08 11:13:05 UTC - Size: 76.49 KB - 55 views |
| [2023-09-08 12:50:20] |
| Sierra_Chart Engineering - Posts: 17191 |
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We apologize for the delay. We need to see the entire Message Log as explained in the instructions in post #2 above. We also want you to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-08 12:50:52
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| [2023-09-08 12:52:21] |
| Sierra_Chart Engineering - Posts: 17191 |
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We know what the problem is. That symbol has expired. Follow the instructions here: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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