Support Board
Date/Time: Wed, 27 Nov 2024 06:41:17 +0000
Random disconnections log attached
View Count: 270
| [2023-09-07 08:27:46] |
| rshimmin - Posts: 42 |
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Hi, I keep getting disconnected then reconnects at random times. Here is the log: Triggering next historical data download in queue. | 2023-09-07 08:47:15.054 HD Request # 75 | Downloading Intraday chart data for 6CU23-CME to the file 6CU23-CME.scid. Service: cme | 2023-09-07 08:47:15.054 HD Request # 75 | Download start date-time: 2023-09-07 08:46:13.000000. File last date-time: 2023-09-07 08:46:13.922000 | 2023-09-07 08:47:15.056 HD Request # 75 | Using server: ds26.sierracharts.com port 10149 | 2023-09-07 08:47:15.056 Socket (2) | Creating socket. | 2023-09-07 08:47:15.056 Socket (2) | New receive buffer size: 5242880 | 2023-09-07 08:47:15.056 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-09-07 08:47:15.056 Socket (4) | Socket gracefully closed by remote side. | 2023-09-07 08:47:15.150 Socket (4) | Closed. | 2023-09-07 08:47:15.150 HD Request # 75 | Setting DTC encoding to Binary VLS | 2023-09-07 08:47:15.323 HD Request # 75 | Sending historical data logon request message. | 2023-09-07 08:47:15.323 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-09-07 08:47:15.656 * DTC Client socket (3) | CloseSocket call. | 2023-09-07 08:47:15.657 DTC Client socket (0) | CloseSocket call. | 2023-09-07 08:47:15.657 Denali Data Feed | Disconnected from the server. | 2023-09-07 08:47:15.657 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-09-07 08:47:15.657 DTC Client socket (3) | Closed. | 2023-09-07 08:47:15.657 HD Request # 75 | Requesting Intraday data. Start date-time: 2023-09-07 08:46:13. Record interval: 0. Symbol: 6CU23 | 2023-09-07 08:47:15.962 HD Request # 75 | Decompressing data. | 2023-09-07 08:47:16.085 HD Request # 75 | Receiving Intraday data for 6CU23-CME starting at 2023-09-07 08:46:13.922000 | 2023-09-07 08:47:16.208 Socket (2) | CloseSocket call. | 2023-09-07 08:47:16.209 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-09-07 08:47:16.209 Historical data download thread signaled to stop. | 2023-09-07 08:47:16.209 HD Request # 75 | Timestamp of first Intraday data file record written: 2023-09-07 08:46:16.728000. | 2023-09-07 08:47:16.210 HD Request # 75 | Received 51 Intraday data records from 2023-09-07 08:46:13.922000 to 2023-09-07 08:47:11.321000 (57.4 seconds. Delay: 4.9 seconds) and wrote 50 records for 6CU23-CME | 2023-09-07 08:47:16.210 HD Request # 75 | Add time&sales data | Remembered last file record date-time: 2023-09-07 07:47:11.321000 | 2023-09-07 08:47:16.226 HD Request # 75 | Completion time: 1s. | 2023-09-07 08:47:16.226 HD Request # 75 | Intraday data download complete for 6CU23-CME. Unique request ID: 58 | 2023-09-07 08:47:16.226 Removing historical data download ID 58. | 2023-09-07 08:47:16.226 Real-time Intraday chart data file updates started for 6CU23-CME | 2023-09-07 08:47:16.226 Intraday chart data file opened for 6CU23-CME | 2023-09-07 08:47:16.226 HD Request # 75 | Enabling Intraday chart updating for symbol. | 2023-09-07 08:47:16.226 Thanks |
| [2023-09-07 12:03:26] |
| Sierra_Chart Engineering - Posts: 17190 |
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This is not within Sierra Chart control. It has to do with the network connectivity that you have. Refer to: Data/Trading Service Connection and Symbol Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-07 12:03:45
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