Support Board
Date/Time: Wed, 27 Nov 2024 08:37:05 +0000
SC Internal Chat Window File--> Open Chat Window
View Count: 420
| [2023-09-05 15:35:10] |
| skierrick - Posts: 6 |
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I was curious about the internal Chat Window in Sierra Chart and launched the application. A chat window dialog opens and the SC Message Log opens. The messages in the log show it's persistently trying to connect/re-connect to a server. When I dismiss the message log window by clicking the 'X' the window goes away but then instantly presents itself again and again and again. See attachment for screen shot of the message log. Also pasted portion of message log below Thank you for your assistance. Rick Chat (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2023-09-05 10:23:47.849 * Chat (2) | CloseSocket call. | 2023-09-05 10:23:47.849 Lost connection to the server. | 2023-09-05 10:23:47.850 It will reconnect to the server automatically in 2 second. | 2023-09-05 10:23:47.850 Chat (2) | Closed. | 2023-09-05 10:23:47.850 Enable automatic reconnection to the server. | 2023-09-05 10:23:49.850 Chat (0) | CloseSocket call. | 2023-09-05 10:23:49.850 Chat (2) | Creating socket. Using TLS 1.2. | 2023-09-05 10:23:49.859 Chat (2) | New receive buffer size: 0 | 2023-09-05 10:23:49.859 Chat (2) | Connecting to IP: 65.108.77.248. | 2023-09-05 10:23:49.860 Chat (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2023-09-05 10:23:52.517 * Chat (2) | CloseSocket call. | 2023-09-05 10:23:52.517 Lost connection to the server. | 2023-09-05 10:23:52.518 It will reconnect to the server automatically in 2 second. | 2023-09-05 10:23:52.518 Chat (2) | Closed. | 2023-09-05 10:23:52.518 Enable automatic reconnection to the server. | 2023-09-05 10:23:54.518 Chat (0) | CloseSocket call. | 2023-09-05 10:23:54.518 Chat (2) | Creating socket. Using TLS 1.2. | 2023-09-05 10:23:54.525 Chat (2) | New receive buffer size: 0 | 2023-09-05 10:23:54.525 Chat (2) | Connecting to IP: 65.108.77.248. | 2023-09-05 10:23:54.525 Chat (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2023-09-05 10:23:57.168 * Chat (2) | CloseSocket call. | 2023-09-05 10:23:57.168 Lost connection to the server. | 2023-09-05 10:23:57.168 It will reconnect to the server automatically in 2 second. | 2023-09-05 10:23:57.168 Chat (2) | Closed. | 2023-09-05 10:23:57.168 |
 SC_Message_Log_2023-09-05 102231.jpg / V - Attached On 2023-09-05 15:31:46 UTC - Size: 167.56 KB - 102 views Attachment Deleted. SC_Message_Log_2023-09-05 102231.jpg / V - Attached On 2023-09-05 15:32:45 UTC - Size: 167.56 KB - 82 views |
| [2023-09-05 15:51:12] |
| Sierra_Chart Engineering - Posts: 17191 |
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You need to update Sierra Chart to the latest version for the up-to-date chat functionality and to support the latest server changes. Otherwise, the connection will not occur. Update to the latest prerelease 2541: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-05 19:49:51] |
| skierrick - Posts: 6 |
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Thank You - Issue is resolved
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