Support Board
Date/Time: Wed, 27 Nov 2024 08:35:06 +0000
Real-time data on two computers
View Count: 354
| [2023-09-01 16:43:49] |
| BillsSBC - Posts: 38 |
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Hello, I've enabled the option and paid a second exchange fee to enable two computers to receive real-time data. However, my data is still delayed on the second computer, please advise on what I need to fix or check.
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| [2023-09-01 20:49:22] |
| John - SC Support - Posts: 36309 |
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Check the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds". If this is set to "No", then change it to "Yes", select OK to close the window and then select "File >> Reconnect". If not the above, then on the system where you are not getting the real-time data follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-01 22:10:21] |
| BillsSBC - Posts: 38 |
|
Check the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds". If this is set to "No", then change it to "Yes", select OK to close the window and then select "File >> Reconnect".
This was set to "No" and I'll assume this fixes the problem but can't check until after the weekend. Thank you for the assistance! |
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