Support Board
Date/Time: Mon, 25 Nov 2024 16:55:14 +0000
Denali Data Feed - Logon error: Connection limit exceeded
View Count: 488
| [2023-08-30 13:30:10] |
| User352843 - Posts: 7 |
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I cant connect to the denali feed with the error message stating that the MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 3 On my account control panel it states that i have 3 devices set up. I have connected to my live broker account through CQG I do not understand what is going on here Any help appreciated. Thanks Date Time Of Last Edit: 2023-08-30 13:56:10
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 Screenshot 2023-08-30 142834.png / V - Attached On 2023-08-30 13:28:56 UTC - Size: 71.28 KB - 90 views |
| [2023-08-30 15:42:03] |
| John - SC Support - Posts: 36249 |
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You are allowed to have 3 different computers running Sierra Chart simultaneously. But the exchanges work differently. They only allow for two computers to be connected simultaneously and you have to pay an extra exchange fee for this. You are already setup for this which is why you are allowed 2 connections. But refer to the following for more information on this: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 16:10:42] |
| User352843 - Posts: 7 |
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Hi I understand. Thanks for the prompt reply. Is there any way to make it so there can be 3 separate computers using the denali exchange? Thanks |
| [2023-08-30 17:50:29] |
| John - SC Support - Posts: 36249 |
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We do not have a way to do this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-15 09:33:10] |
| Zorin - Posts: 19 |
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I have an additional questrion about two [2] separate PC's. Is is possible to have A. one PC with Market Depth data [USD 12.5 / mo], AND B. Another one without Market Depth [USD 2 / mo]? OR since I'm using DoM on ONE, I'll have to pay another 12.5 for the 2nd PC connection? NOTE: I need DoM only on one of them (the "Master" one). PS I could just pay USD 2.00 to see if it's gonna work or not, but I'd rather ask you guys (don't want to stuff up my existing environment; could it disconnect my DoM if I'll have both "CME non-professional top-of-book " with "CME with Market Depth for non-professional Trading accounts" activated simultaneously ??) Sincerely, KZ |
| [2024-02-15 16:37:15] |
| John - SC Support - Posts: 36249 |
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You can not have two different exchanges going to two different systems. Since you have the "CME with Market Depth for Non-Professional Trading Accounts" active, you would have to enable the 2nd system option which will double the cost of the already active exchanges. Refer to the instructions here: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously You would not have had any issue if you had activated the "CME Top-of-Book". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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