Support Board
Date/Time: Wed, 27 Nov 2024 08:30:02 +0000
Trade Account Monitor not maintaining size nor position
View Count: 256
| [2023-08-28 19:51:07] |
| Rui S - Posts: 190 |
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Hello Support, Just to let you know that Sierra Chart is not memorizing the size and position of the "Trade Account Monitor" window. In fact, every time I open SC that window is missing so I have to reopen it manually and when it appears it comes with the default size and position. I have to resize and reposition it every day. I upgraded today for version 2540, but the issue persists. All the other windows are working fine. Edit: Correction - I saw this morning that after upgrading to version 2540, the window is not missing anymore, but its size and location still goes back to default. Date Time Of Last Edit: 2023-08-29 11:04:34
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| [2023-08-29 12:33:07] |
| Sierra_Chart Engineering - Posts: 17191 |
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This is definitively a system issue, the size and the position, and also the visibility state is definitively maintained and we cannot reproduce the problem. This is definitely a system issue on your side. We have a huge amount of experience with this, this is definitively a system issue on your side. It is not a Sierra Chart problem at all and there is nothing we can do. The information here is applicable to this as well: Window Size and Position Not Restored When Opening Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-29 13:10:27] |
| Rui S - Posts: 190 |
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Thank you for your reply. All the other windows I always keep open (Trade Activity Log, Trade Orders, Trade Positions, Quote Board and all the charts) don't have any problem. This one never had any problem too until now. Knowing that, do you still think this problem just with the "Trade Account Monitor" window is coming from my side? If so, could you please provide any information what I should do to fix it? Thank you. |
| [2023-08-29 15:08:02] |
| Sierra_Chart Engineering - Posts: 17191 |
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Try using another computer and see if you have the problem. Another thing to do is to reset the window placement by using Window >> Reset Windows. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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