Support Board
Date/Time: Wed, 27 Nov 2024 08:45:23 +0000
The denali exchange data feed renew
View Count: 352
| [2023-08-27 14:32:12] |
| brinjar - Posts: 23 |
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HI . The denali exchange data feed is set to renew at 2023/8/30 in my account . should i deposit the needed fund in my account for the renew or wait and purchase it manually at the first day of the new month ? because as i remember once the support told me that for example if i buy the data feed at 20th day of the month , the data is only for 10 days . and that's why i should purchase the data at the beginning of the month |
| [2023-08-27 18:29:42] |
| Sierra_Chart Engineering - Posts: 17191 |
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What is actually renewing is the Service Package. You can add funds to your account any time now to cover the cost of that renewal. It does not help in this case to wait until, the beginning of next month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-27 20:13:56] |
| brinjar - Posts: 23 |
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Alright . so what about the data feed ?. should i wait and purchase it manually ? or let it renew automatically at 30th ? i just wanna know if it renew at 30th , do i have the data for a full month or just 1 day ? |
| [2023-08-28 15:56:09] |
| brinjar - Posts: 23 |
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ANYBODY THERE ? i just wanna know let the data renew at 30th or wait and purchase it manually next month
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| [2023-08-28 17:24:56] |
| John - SC Support - Posts: 36309 |
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The data feed renews on the first day of each month. Just like the with the Service Packages, you want to have the funds in your account prior to the renewal of the exchange (so prior to the first day of each month). The issue of activating an exchange and paying the full amount for the remainder of the month is only an issue when you are first activating an exchange. Now that you have it activated, you want to have the funds in your account to allow for the automatic renewal. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-28 19:39:27] |
| brinjar - Posts: 23 |
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Notice: The Denali Exchange Data Feed is set to renew at 2023-08-30 UTC. this was written in my account control panel . honestly i didnt understood you as my english is not good would you just answer me simple i want to have data for a full month should i 1_ fund my account and let it renew at 30th or 2_ wait and buy it manually at 1st day of the next month ? 1 or 2 ? |
| [2023-08-29 14:08:15] |
| John - SC Support - Posts: 36309 |
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Add $40 to your account now. Do not wait to do anything manually later. This will give you enough funds for the renewal of your Service Package ($46.00) and the renewal of the Exchange Fee ($23.00). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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