Support Board
Date/Time: Wed, 27 Nov 2024 04:35:27 +0000
Trouble downloading historical data with rithmic
View Count: 502
| [2023-08-26 01:11:40] |
| User258363 - Posts: 11 |
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I can't seem to download historical data with rithmic. Attached are the logs after I cleared the logs and reconnected the data feed. I even got live depth data during the day but historical data would not download at all. Is there anything obvious from the logs that is wrong? Software version: 2540 64-bit | 2023-08-26 01:04:49.318
Primary Thread ID: 36 | 2023-08-26 01:04:49.318 Usage end date: 2023-09-13 | 2023-08-26 01:04:49.318 Enabled for: Advanced Features 2. | 2023-08-26 01:04:49.318 Enabled for: Sierra Chart Historical Data Service. | 2023-08-26 01:04:49.318 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-26 01:04:49.318 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-26 01:04:49.318 Enabled for exchange2: fairx_exchange.data | 2023-08-26 01:04:49.318 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-26 01:04:49.318 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-08-26 01:04:49.318 Custom symbol settings values: enabled | 2023-08-26 01:04:49.318 Chart Update Interval: 50 | 2023-08-26 01:04:49.318 Intraday Data Storage Time Unit: 0 | 2023-08-26 01:04:49.318 Time Zone: +00:00:00 (UTC+00) | 2023-08-26 01:04:49.318 2023-08-26 01:04:49 Local computer time in UTC | 2023-08-26 01:04:49.318 2023-08-26 01:04:49 Local computer time in SC Time Zone | 2023-08-26 01:04:49.318 2023-08-26 00:54:59 Server time in UTC | 2023-08-26 01:04:49.319 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-08-26 01:04:49.319 Program path: C:\Program Files (x86)\SierraChart\ | 2023-08-26 01:04:49.319 Data Files path: C:\Program Files (x86)\SierraChart\Data\ | 2023-08-26 01:04:49.319 OS Version Number: 10.0 | 2023-08-26 01:04:49.319 Locale Setting: C | 2023-08-26 01:04:49.319 DLLs: ExampleCustomStudies_64.dll, sierra-chart-driver-v2.dll, Studies_64.dll, UserContributedStudies_64.dll | 2023-08-26 01:04:49.319 Allowed protected custom studies: | 2023-08-26 01:04:49.319 Crash reporter started: true | 2023-08-26 01:04:49.319 File >> Reconnect selected. | 2023-08-26 01:05:30.949 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2023-08-26 01:05:30.949 DTC Client socket (1) | CloseSocket call. | 2023-08-26 01:05:30.950 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-26 01:05:30.951 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2023-08-26 01:05:30.951 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-08-26 01:05:30.952 DTC Client socket (2) | CloseSocket call. | 2023-08-26 01:05:30.953 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-08-26 01:05:30.953 Rithmic Direct - DTC | Disconnected. | 2023-08-26 01:05:30.953 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-08-26 01:05:30.953 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-08-26 01:05:31.022 DTC Client socket (2) | Closed. | 2023-08-26 01:05:31.022 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-26 01:05:31.022 DTC Client socket (1) | Closed. | 2023-08-26 01:05:31.022 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2023-08-26 01:05:34.955 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2023-08-26 01:05:34.957 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-08-26 01:05:34.958 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-26 01:05:34.963 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-08-26 01:05:34.963 Rithmic Direct - DTC | Network connection to server complete. | 2023-08-26 01:05:35.031 Rithmic Direct - DTC | Starting socket receive thread. | 2023-08-26 01:05:35.031 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-08-26 01:05:35.031 Rithmic Direct - DTC | Sending logon request message. | 2023-08-26 01:05:35.031 Rithmic Direct - DTC | Received logon response. | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | Server Name: . | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | Successfully connected. | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | Trading is supported. | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | OCO Orders supported. | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-08-26 01:05:35.466 Rithmic Direct - DTC | Connected to server complete. | 2023-08-26 01:05:35.466 Triggering next historical data download in queue. | 2023-08-26 01:05:35.466 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | Number times prior message previously added: 3 | 2023-08-26 01:05:35.466 No download requests in the queue to start downloads for. | 2023-08-26 01:05:35.467 Using symbol data fast lookup vector | Number times prior message previously added: 2 | 2023-08-26 01:05:35.468 Rithmic Direct - DTC | Starting real-time market data updates for: ESU3.CME. ID: 1 Service code: rithmic.trading | 2023-08-26 01:05:35.469 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2023-08-26 01:05:35.470 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-08-26 01:05:35.471 Rithmic Direct - DTC | Requesting security definition data for: ESU3.CME. ID: 1 | 2023-08-26 01:05:35.472 Requesting market depth updates for: ESU3.CME if supported. NumLevels=100 | 2023-08-26 01:05:35.472 Separate subscription for market depth updates not supported. ESU3.CME | 2023-08-26 01:05:35.472 DTC Client socket (2) | New receive buffer size: 0 | 2023-08-26 01:05:35.476 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-08-26 01:05:35.476 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2023-08-26 01:05:35.545 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2023-08-26 01:05:35.545 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2023-08-26 01:05:35.545 Rithmic Direct - DTC (Data) | Sending logon request message. | 2023-08-26 01:05:35.545 Rithmic Direct - DTC (Data) | Received logon response. | 2023-08-26 01:05:35.970 Rithmic Direct - DTC (Data) | Server Name: . | 2023-08-26 01:05:35.970 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2023-08-26 01:05:35.970 Rithmic Direct - DTC (Data) | Successfully connected. | 2023-08-26 01:05:35.970 Rithmic Direct - DTC (Data) | Trading is not supported. | 2023-08-26 01:05:35.970 Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . | 2023-08-26 01:05:35.970 Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESU3.CME. Market Depth data restarted. | 2023-08-26 01:05:35.970 Rithmic Direct - DTC (Data) | Clearing market depth for ESU3.CME | 2023-08-26 01:05:36.043 Rithmic Direct - DTC (Data) | Received security definition for symbol ESU3.CME | 2023-08-26 01:05:36.043 Opened cached Depth file: C:\Program Files (x86)\SierraChart\Data\MarketDepthData\ESU3.CME.2023-08-26.depth | 2023-08-26 01:05:43.642 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | Creating socket. Using TLS 1.2. | 2023-08-26 01:05:54.967 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | New receive buffer size: 0 | 2023-08-26 01:05:54.972 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | Connecting to IP: 38.79.0.89. | 2023-08-26 01:05:54.972 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | Socket gracefully closed by remote side. | 2023-08-26 01:05:59.124 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | CloseSocket call. | 2023-08-26 01:05:59.129 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | Socket gracefully closed by remote side. | 2023-08-26 01:05:59.129 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-08-26 01:05:59.130 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | Closed. | 2023-08-26 01:05:59.130 |
| [2023-08-28 15:19:53] |
| John - SC Support - Posts: 36309 |
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This is a known issue with Rithmic data. The only option we offer is to use our Denali Exchange Data Feed instead of Rithmic. Refer to the following: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-28 15:22:07] |
| User258363 - Posts: 11 |
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I'm getting setup as we speak thanks
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| [2023-09-19 20:35:47] |
| Sierra_Chart Engineering - Posts: 17190 |
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You still need to activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-19 20:35:54
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