Support Board
Date/Time: Wed, 27 Nov 2024 10:37:10 +0000
Limit order not being filled (SIM)
View Count: 294
| [2023-08-21 19:13:16] |
| Valvalval - Posts: 4 |
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Hi, I have placed a limit order prior to the market hitting the price level then left the desk for a few hours. I returned and found the order is not being filled although the price hit the level. Please find attached the still active order. Could you please have a look and let me know what went wrong? Thank you so much for your help. Date Time Of Last Edit: 2023-08-21 19:13:48
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Private File |
| [2023-08-22 14:51:36] |
| John - SC Support - Posts: 36309 |
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We really do not have enough information to be able to know what occurred. The main question we have back to you is whether your computer went into a Sleep or Hibernate state while you were away, in which case the data would not have come in in order to close this fill during that time. The other thing to look at are the other orders occurring around the time that the price got to the level of the order. You would need to see if there was something stated for why the order did not fill. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-23 14:19:29] |
| Valvalval - Posts: 4 |
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Hi John, Thank you so much for your reply. I was indeed away for the most of RTH trading session and my computer went to sleep. I would like to understand how it works in order to prevent such things from happening in future especially in case of live trade. So answers to following questions would be of great help. - Is limit order information not saved on Sierrachart server so that it is not reliant or dependent on my local PC? - Must my computer be up and running at all times in order for orders to be filled? - If the answer to second question above is true, is this applicable only to SIM trades or also live trades? Thank you so much for your help. |
| [2023-08-23 14:41:07] |
| Sierra_Chart Engineering - Posts: 17191 |
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This is all answered here: Trade Simulation: Why Fill and Order Prices Can Be Wrong or Unexpected / Orders Do Not Fill When Expected You will not have this problem with Live trading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-23 14:41:18
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| [2023-08-24 06:44:39] |
| Valvalval - Posts: 4 |
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I understand better now how it works. Thank you so much for your help!
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