Support Board
Date/Time: Tue, 26 Nov 2024 17:20:07 +0000
Closing a chart or chartbook takes a very long time
View Count: 384
| [2023-08-19 21:13:59] |
| User370531 - Posts: 55 |
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I am loading ~6 months of continuous futures data at tick level and also loading market depth. I understand why this initially takes a while to download, and I understand why the chart takes a while to load (I can see the progress bar for each day of market depth data being loaded, and can get a sense of what it's doing. However, when I close said chart, Sierra Chart freezes for 10-15mins before being accessible again. I don't know what it's doing, but I also don't understand why it would take so long to simply close a chart. Is this something wrong with my installation or is this standard behavior?
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| [2023-08-19 22:53:46] |
| Sierra_Chart Engineering - Posts: 17182 |
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Something is very wrong. Should just simply take a second to close a Chartbook. So it takes this amount of time when you close the Chartbook with Close >> Close Chartbook? You may have an issue on your system. Most likely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-19 22:53:52
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| [2023-08-20 09:09:34] |
| User370531 - Posts: 55 |
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I first came across the issue when closing a chart within a chartbook, but it seems to also be the case when closing a chartbook altogether. File >> Close Chartbook,or right-clicking on a chart and closing that individual chart both take a significant amount of time and freeze sierra chart in the process. I'm now trying to close a chartbook with two charts and it's been 45 mins and counting. What can I do to trouble-shoot this?
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| [2023-08-20 14:47:00] |
| Sierra_Chart Engineering - Posts: 17182 |
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There is something very very seriously wrong. Run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode We also recommend restarting your computer. If you continue to have a problem it is a system level issue. Not with Sierra Chart. Try using another computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-02 04:38:47] |
| User192715 - Posts: 3 |
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I'm also having the same problem - Takes 2-3 min to close(the chart book or close the SC itself) if the chart has Market Depth loaded.
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| [2023-11-02 13:56:54] |
| Sierra_Chart Engineering - Posts: 17182 |
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First thing to do is to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode We also recommend restarting your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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