Support Board
Date/Time: Wed, 27 Nov 2024 10:44:03 +0000
my Chartbook file is not compatible
View Count: 428
| [2023-08-18 08:42:27] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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Reading Internal Order ID file. | 2023-08-18 09:58:11.961 Reading Trade Orders file. | 2023-08-18 09:58:12.046 Reading Trade Positions file. | 2023-08-18 09:58:12.046 Reading Trade Account Data files. | 2023-08-18 09:58:12.046 Software version: 2528 64-bit | 2023-08-18 09:58:12.048 Safe Mode enabled | 2023-08-18 09:58:12.048 Primary Thread ID: 1756 | 2023-08-18 09:58:12.048 Usage end date: 2023-09-24 | 2023-08-18 09:58:12.048 Enabled for: Advanced Features 2. | 2023-08-18 09:58:12.048 Enabled for: Sierra Chart Historical Data Service. | 2023-08-18 09:58:12.048 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-18 09:58:12.048 Enabled for exchange2: fairx_exchange.data | 2023-08-18 09:58:12.048 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-18 09:58:12.048 Current selected Data/Trading service: SC Data - All Services | 2023-08-18 09:58:12.048 Custom symbol settings values: enabled | 2023-08-18 09:58:12.048 Chart Update Interval: 500 | 2023-08-18 09:58:12.048 Intraday Data Storage Time Unit: 1 | 2023-08-18 09:58:12.048 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-08-18 09:58:12.048 2023-08-18 07:58:12 Local computer time in UTC | 2023-08-18 09:58:12.048 2023-08-18 09:58:12 Local computer time in SC Time Zone | 2023-08-18 09:58:12.048 2023-08-18 07:58:12 Server time in UTC | 2023-08-18 09:58:12.048 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-08-18 09:58:12.048 Program path: C:\SierraChart\ | 2023-08-18 09:58:12.048 Data Files path: C:\SierraChart\Data\ | 2023-08-18 09:58:12.048 OS Version Number: 10.0 | 2023-08-18 09:58:12.048 Locale Setting: C | 2023-08-18 09:58:12.048 DLLs: UserContributedStudies_64.dll | 2023-08-18 09:58:12.048 Allowed protected custom studies: | 2023-08-18 09:58:12.048 Crash reporter started: true | 2023-08-18 09:58:12.048 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-08-18 09:58:12.062 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-08-18 09:58:12.106 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-08-18 09:58:12.159 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-08-18 09:58:12.159 Received 5 login tokens. | 2023-08-18 09:58:12.226 Symbol settings MD5 received. Request ID: 1. | 2023-08-18 09:58:13.422 Symbol settings are up-to-date for scdataallservices. | 2023-08-18 09:58:13.422 Requested user files to download. | 2023-08-18 09:58:14.588 SC Data - All Services | Connected to server complete. | 2023-08-18 09:58:16.586 Triggering next historical data download in queue. | 2023-08-18 09:58:16.587 No download requests in the queue to start downloads for. | 2023-08-18 09:58:16.592 The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\IB-TRADER.Cht | 2023-08-18 09:58:23.642 * The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\IB-TRADER.Cht. Number times message previously added: 6 | 2023-08-18 10:07:22.799 * The Chartbook file is not compatible. Contact Sierra Chart support for help with converting it. File: C:\SierraChart\Data\IB-TRADER.Cht. Number times message previously added: 0 | 2023-08-18 10:11:53.086 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2023-08-18 10:16:48.349 The message log has been sent to support. | 2023-08-18 10:16:48.349 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2023-08-18 10:16:48.349 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2023-08-18 10:16:48.349 The Message Log was sent. Result: Message Log received. | 2023-08-18 10:16:48.575 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2023-08-18 10:16:48.835 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-08-18 10:16:48.835 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-08-18 10:16:48.892 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-08-18 10:16:48.892 |
| [2023-08-18 08:48:05] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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I Need help
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| [2023-08-18 10:21:42] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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I've been working with this chartbook for a month and accidentally deleted it yesterday. So I saved it again under the folder sierrachart-data, but now this error message comes up. I hope someone can help
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| [2023-08-18 11:24:06] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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C:\SierraChart\Data\IB-TRADER.Cht
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| [2023-08-18 11:25:17] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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The same cahrtbook are useing ma friends and it works
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| [2023-08-18 12:51:16] |
| John - SC Support - Posts: 36309 |
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Follow the instructions at the following link: Chartbooks (Workspaces): Opening Older Chartbooks Or you can try to use a backup chartbook, but if you recently upgraded from a very old version, then you would need to do the conversion mentioned above. The instructions to access a backup chartbook are at the following link: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-18 13:44:48] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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I tryed it but it still not worked
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| [2023-08-18 13:56:00] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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It still no work
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| [2023-08-18 14:56:52] |
| John - SC Support - Posts: 36309 |
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Please attach the chartbook to this thread and we will take a look. Refer to these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-18 15:59:55] |
| DiegoGuerra2_0_0_2 - Posts: 15 |
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Now it works thx
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