Support Board
Date/Time: Wed, 27 Nov 2024 13:06:47 +0000
missing data
View Count: 318
| [2023-08-04 21:09:44] |
| User411320 - Posts: 289 |
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my daily chart isn't showing and bars past july 25. All my other charts are perfect. I deleted and downloaded the data already but it didn't resolve the issue.
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| [2023-08-04 22:05:40] |
| John - SC Support - Posts: 36309 |
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What is the symbol for the chart? Is the chart scrolled to the end? Can you please give us an image of the chart by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-05 21:08:46] |
| User411320 - Posts: 289 |
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The symbol is NQU23_FUT_CME Yes the chart is scrolled to the end. Below is link of chart image per the instructions https://www.sierrachart.com/image.php?Image=1691269624113.png Date Time Of Last Edit: 2023-08-05 21:09:18
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| [2023-08-06 22:07:22] |
| Sierra_Chart Engineering - Posts: 17191 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Download data for the chart by selecting Edit >> Download Data from End of Chart After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-07 11:32:00] |
| User411320 - Posts: 289 |
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Software version: 2488 64-bit | 2023-08-07 07:27:34.007 Primary Thread ID: 9860 | 2023-08-07 07:27:34.007 Usage end date: 2023-08-14 | 2023-08-07 07:27:34.007 Enabled for: Advanced Features 2. | 2023-08-07 07:27:34.007 Enabled for: Sierra Chart Historical Data Service. | 2023-08-07 07:27:34.007 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-07 07:27:34.007 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-07 07:27:34.007 Enabled for exchange2: CME | 2023-08-07 07:27:34.007 Enabled for exchange2: fairx_exchange.data | 2023-08-07 07:27:34.007 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-07 07:27:34.007 Current selected Data/Trading service: Teton CME Order Routing | 2023-08-07 07:27:34.007 Custom symbol settings values: enabled | 2023-08-07 07:27:34.007 Chart Update Interval: 500 | 2023-08-07 07:27:34.007 Intraday Data Storage Time Unit: 0 | 2023-08-07 07:27:34.007 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-08-07 07:27:34.007 2023-08-07 11:27:34 Local computer time in UTC | 2023-08-07 07:27:34.007 2023-08-07 07:27:34 Local computer time in SC Time Zone | 2023-08-07 07:27:34.007 2023-08-01 11:01:48 Server time in UTC | 2023-08-07 07:27:34.007 Local computer UTC time and Server UTC time difference: 7 seconds. | 2023-08-07 07:27:34.007 Notice: Your computer's clock is off by 7 seconds. For help with this, press the 'Send for Analysis' button. | 2023-08-07 07:27:34.007 Program path: C:\SierraChart\ | 2023-08-07 07:27:34.007 Data Files path: C:\SierraChart\Data\ | 2023-08-07 07:27:34.007 OS Version Number: 10.0 | 2023-08-07 07:27:34.010 Locale Setting: C | 2023-08-07 07:27:34.010 DLLs: auto_risk_reward_64.dll, EWMA_64.dll, ExhaustionImbalance_64.dll, GC5150_64.dll, GeoMetricMA_64.dll, nyse_tick_on_chart_64.dll, SST_DEL_64.dll, UserContributedStudies_64.dll, UvolDvol_64.dll, Zyp Discord_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll, Zyp_Discord_64.dll, zyp_orderflow_1_basic_2151_64.dll | 2023-08-07 07:27:34.013 Allowed protected custom studies: zyp_app | 2023-08-07 07:27:34.013 Crash reporter started: true | 2023-08-07 07:27:34.013 |
| [2023-08-07 15:01:14] |
| John - SC Support - Posts: 36309 |
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There should be more information in the log than what is posted. If you are still having the issue, then please do this again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Download data for the chart by selecting Edit >> Download Data from End of Chart After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-07 15:50:24] |
| User411320 - Posts: 289 |
|
Hello John, Software version: 2488 64-bit | 2023-08-07 11:47:42.555 Primary Thread ID: 9860 | 2023-08-07 11:47:42.555 Usage end date: 2023-08-14 | 2023-08-07 11:47:42.555 Enabled for: Advanced Features 2. | 2023-08-07 11:47:42.555 Enabled for: Sierra Chart Historical Data Service. | 2023-08-07 11:47:42.555 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-07 11:47:42.555 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-07 11:47:42.555 Enabled for exchange2: CME | 2023-08-07 11:47:42.556 Enabled for exchange2: fairx_exchange.data | 2023-08-07 11:47:42.556 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-07 11:47:42.556 Current selected Data/Trading service: Teton CME Order Routing | 2023-08-07 11:47:42.556 Custom symbol settings values: enabled | 2023-08-07 11:47:42.556 Chart Update Interval: 500 | 2023-08-07 11:47:42.556 Intraday Data Storage Time Unit: 0 | 2023-08-07 11:47:42.556 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-08-07 11:47:42.556 2023-08-07 15:47:42 Local computer time in UTC | 2023-08-07 11:47:42.556 2023-08-07 11:47:42 Local computer time in SC Time Zone | 2023-08-07 11:47:42.556 2023-08-01 11:01:48 Server time in UTC | 2023-08-07 11:47:42.556 Local computer UTC time and Server UTC time difference: 7 seconds. | 2023-08-07 11:47:42.556 Notice: Your computer's clock is off by 7 seconds. For help with this, press the 'Send for Analysis' button. | 2023-08-07 11:47:42.556 Program path: C:\SierraChart\ | 2023-08-07 11:47:42.556 Data Files path: C:\SierraChart\Data\ | 2023-08-07 11:47:42.556 OS Version Number: 10.0 | 2023-08-07 11:47:42.557 Locale Setting: C | 2023-08-07 11:47:42.557 DLLs: auto_risk_reward_64.dll, EWMA_64.dll, ExhaustionImbalance_64.dll, GC5150_64.dll, GeoMetricMA_64.dll, nyse_tick_on_chart_64.dll, SST_DEL_64.dll, UserContributedStudies_64.dll, UvolDvol_64.dll, Zyp Discord_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll, Zyp_Discord_64.dll, zyp_orderflow_1_basic_2151_64.dll | 2023-08-07 11:47:42.559 Allowed protected custom studies: zyp_app | 2023-08-07 11:47:42.559 Crash reporter started: true | 2023-08-07 11:47:42.559 Added historical Daily data request for NQU23_FUT_CME to the queue. | 2023-08-07 11:48:33.325 Triggering next historical data download in queue. | 2023-08-07 11:48:33.325 Added historical Daily data request for NQM23_FUT_CME to the queue. | 2023-08-07 11:48:33.325 HD Request # 330 | Downloading Historical Daily chart data for NQU23_FUT_CME. Starting date: 2023-08-02. Service: sc_futures_direct.dtc.trading | 2023-08-07 11:48:33.332 HD Request # 330 | Requesting historical Daily data for NQU23 starting at 2023-08-01. SC External HD service. | 2023-08-07 11:48:34.166 HD Request # 330 | Receiving historical Daily data for NQU23_FUT_CME starting at 2023-08-02. | 2023-08-07 11:48:34.755 HD Request # 330 | Writing historical Daily data to the file NQU23_FUT_CME.dly. | 2023-08-07 11:48:34.757 HD Request # 330 | Bytes received: 251 | 2023-08-07 11:48:34.762 HD Request # 330 | Received 4 Daily data records from 2023-08-02 00:00:00 to 2023-08-04 00:00:00 (3.0 days) and wrote 3 records for NQU23_FUT_CME | 2023-08-07 11:48:34.762 HD Request # 330 | Completion time: 1s. | 2023-08-07 11:48:34.762 HD Request # 330 | Daily data download complete for NQU23_FUT_CME. Unique request ID: 330 | 2023-08-07 11:48:34.762 Removing historical data download ID 330. | 2023-08-07 11:48:34.762 Triggering next historical data download in queue. | 2023-08-07 11:48:34.763 Mapping NQM23_FUT_CME to NQM23. Service code: cme | 2023-08-07 11:48:34.764 HD Request # 331 | Downloading Historical Daily chart data for NQM23_FUT_CME. Starting date: 2023-06-14. Service: sc_futures_direct.dtc.trading | 2023-08-07 11:48:34.771 NQU23_FUT_CME [CBV][M] Daily #4 | Reloading chart. | 2023-08-07 11:48:35.145 NQU23_FUT_CME [CBV][M] Daily #4 | File NQH01_FUT_CME.dly has a volume of 0 at 2000-12-15. | 2023-08-07 11:48:39.544 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-09-15. | 2023-08-07 11:48:39.586 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-12-14. | 2023-08-07 11:48:39.586 NQU23_FUT_CME [CBV][M] Daily #4 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-06-15. | 2023-08-07 11:48:39.638 NQU23_FUT_CME [CBV][M] Daily #4 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-09-14. | 2023-08-07 11:48:39.638 NQU23_FUT_CME [CBV][M] Daily #4 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-03-16. | 2023-08-07 11:48:39.681 NQU23_FUT_CME [CBV][M] Daily #4 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-06-14. | 2023-08-07 11:48:39.681 NQU23_FUT_CME [CBV][M] Daily #4 | File NQH00_FUT_CME.dly has a volume of 0 at 1999-12-16. | 2023-08-07 11:48:39.725 NQU23_FUT_CME [CBV][M] Daily #4 | File NQH00_FUT_CME.dly has a volume of 0 at 2000-03-15. | 2023-08-07 11:48:39.725 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-09-16. | 2023-08-07 11:48:39.767 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-12-15. | 2023-08-07 11:48:39.767 NQU23_FUT_CME [CBV][M] Daily #4 | Dates not found while checking for invalid data in continuous contract data files. NQU99_FUT_CME | 2023-08-07 11:48:39.807 * NQU23_FUT_CME [CBV][M] Daily #4 | Waiting for historical downloads to complete with the IDs: 331, | 2023-08-07 11:48:39.807 HD Request # 331 | Requesting historical Daily data for NQM23 starting at 2023-06-13. SC External HD service. | 2023-08-07 11:48:39.808 HD Request # 331 | Receiving historical Daily data for NQM23_FUT_CME starting at 2023-06-14. | 2023-08-07 11:48:40.144 HD Request # 331 | Writing historical Daily data to the file NQM23_FUT_CME.dly. | 2023-08-07 11:48:40.144 HD Request # 331 | Bytes received: 234 | 2023-08-07 11:48:40.153 HD Request # 331 | Received 4 Daily data records from 2023-06-14 00:00:00 to 2023-06-16 00:00:00 (3.0 days) and wrote 3 records for NQM23_FUT_CME | 2023-08-07 11:48:40.153 HD Request # 331 | Completion time: 6s. | 2023-08-07 11:48:40.153 HD Request # 331 | Daily data download complete for NQM23_FUT_CME. Unique request ID: 331 | 2023-08-07 11:48:40.153 Removing historical data download ID 331. | 2023-08-07 11:48:40.153 Triggering next historical data download in queue. | 2023-08-07 11:48:40.153 No download requests in the queue to start downloads for. | 2023-08-07 11:48:40.153 NQU23_FUT_CME [CBV][M] Daily #5 | Reloading chart. | 2023-08-07 11:48:40.162 NQU23_FUT_CME [CBV][M] Daily #5 | File NQH01_FUT_CME.dly has a volume of 0 at 2000-12-15. | 2023-08-07 11:48:44.480 NQU23_FUT_CME [CBV][M] Daily #5 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-09-15. | 2023-08-07 11:48:44.521 NQU23_FUT_CME [CBV][M] Daily #5 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-12-14. | 2023-08-07 11:48:44.521 NQU23_FUT_CME [CBV][M] Daily #5 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-06-15. | 2023-08-07 11:48:44.565 NQU23_FUT_CME [CBV][M] Daily #5 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-09-14. | 2023-08-07 11:48:44.565 NQU23_FUT_CME [CBV][M] Daily #5 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-03-16. | 2023-08-07 11:48:44.609 NQU23_FUT_CME [CBV][M] Daily #5 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-06-14. | 2023-08-07 11:48:44.609 NQU23_FUT_CME [CBV][M] Daily #5 | File NQH00_FUT_CME.dly has a volume of 0 at 1999-12-16. | 2023-08-07 11:48:44.654 NQU23_FUT_CME [CBV][M] Daily #5 | File NQH00_FUT_CME.dly has a volume of 0 at 2000-03-15. | 2023-08-07 11:48:44.654 NQU23_FUT_CME [CBV][M] Daily #5 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-09-16. | 2023-08-07 11:48:44.699 NQU23_FUT_CME [CBV][M] Daily #5 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-12-15. | 2023-08-07 11:48:44.699 NQU23_FUT_CME [CBV][M] Daily #5 | Dates not found while checking for invalid data in continuous contract data files. NQU99_FUT_CME | 2023-08-07 11:48:44.741 * NQU23_FUT_CME [CBV][M] Daily #5 | Error while getting daily settlement price with date 1999-06-21 from file. C:\SierraChart\Data\NQM99_FUT_CME.dly. Error: No Data for read. End of file. | 2023-08-07 11:48:45.751 NQU23_FUT_CME [CBV][M] Daily #5 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\NQU99_FUT_CME.dly. Error: No Data for read. End of file. | 2023-08-07 11:48:45.751 NQU23_FUT_CME [CBV][M] Daily #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-08-07 11:48:50.820 NQU23_FUT_CME [CBV][M] Daily #4 | Reloading chart. | 2023-08-07 11:48:50.824 NQU23_FUT_CME [CBV][M] Daily #4 | Error while getting daily settlement price with date 1999-06-21 from file. C:\SierraChart\Data\NQM99_FUT_CME.dly. Error: No Data for read. End of file. | 2023-08-07 11:48:51.950 NQU23_FUT_CME [CBV][M] Daily #4 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\NQU99_FUT_CME.dly. Error: No Data for read. End of file. | 2023-08-07 11:48:51.950 NQU23_FUT_CME [CBV][M] Daily #4 | Reloading chart. | 2023-08-07 11:48:55.689 NQU23_FUT_CME [CBV][M] Daily #4 | File NQH01_FUT_CME.dly has a volume of 0 at 2000-12-15. | 2023-08-07 11:48:59.993 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-09-15. | 2023-08-07 11:49:00.040 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ00_FUT_CME.dly has a volume of 0 at 2000-12-14. | 2023-08-07 11:49:00.040 NQU23_FUT_CME [CBV][M] Daily #4 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-06-15. | 2023-08-07 11:49:00.091 NQU23_FUT_CME [CBV][M] Daily #4 | File NQU00_FUT_CME.dly has a volume of 0 at 2000-09-14. | 2023-08-07 11:49:00.091 NQU23_FUT_CME [CBV][M] Daily #4 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-03-16. | 2023-08-07 11:49:00.137 NQU23_FUT_CME [CBV][M] Daily #4 | File NQM00_FUT_CME.dly has a volume of 0 at 2000-06-14. | 2023-08-07 11:49:00.137 NQU23_FUT_CME [CBV][M] Daily #4 | File NQH00_FUT_CME.dly has a volume of 0 at 1999-12-16. | 2023-08-07 11:49:00.210 NQU23_FUT_CME [CBV][M] Daily #4 | File NQH00_FUT_CME.dly has a volume of 0 at 2000-03-15. | 2023-08-07 11:49:00.210 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-09-16. | 2023-08-07 11:49:00.252 NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ99_FUT_CME.dly has a volume of 0 at 1999-12-15. | 2023-08-07 11:49:00.252 NQU23_FUT_CME [CBV][M] Daily #4 | Dates not found while checking for invalid data in continuous contract data files. NQU99_FUT_CME | 2023-08-07 11:49:00.304 * NQU23_FUT_CME [CBV][M] Daily #4 | Error while getting daily settlement price with date 1999-06-21 from file. C:\SierraChart\Data\NQM99_FUT_CME.dly. Error: No Data for read. End of file. | 2023-08-07 11:49:01.435 NQU23_FUT_CME [CBV][M] Daily #4 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\NQU99_FUT_CME.dly. Error: No Data for read. End of file. | 2023-08-07 11:49:01.435 |
| [2023-08-07 16:41:04] |
| John - SC Support - Posts: 36309 |
|
We are not seeing any issue with the current data. The items in your log that state: NQU23_FUT_CME [CBV][M] Daily #4 | File NQZ99_FUT_CME.dly has a volume of 0 at yyyy-mm-dd Are showing up because you are using a Continuous Futures Contract chart with back-adjustment and you are trying to get data going back to 1999, for which we do not have the daily data to be able to determine the back-adjustment. Refer to the following: Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-07 16:55:28] |
| User411320 - Posts: 289 |
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so I just checked and the "Date Range to" under "Date range" was set to July 25 and I just changed it today and it worked so thank you. Do I have to change the date manually every day though or can it be automated?
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| [2023-08-07 17:13:44] |
| John - SC Support - Posts: 36309 |
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Leave the "Date Range To" field blank, and then it will always stay up to the current day.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-07 17:48:41] |
| User411320 - Posts: 289 |
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thank you
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| [2023-08-08 09:02:14] |
| Sierra_Chart Engineering - Posts: 17191 |
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Also refer to: Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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