Support Board
Date/Time: Wed, 27 Nov 2024 14:37:39 +0000
Apex account Rithmic connection
View Count: 496
| [2023-08-02 01:22:55] |
| JJTrade - Posts: 1 |
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Hi I am trying to connect my apex account (through rithmic) to sierra charts. but i keep getting the error "Service Package does not support this function or account is expired. Select 'Help>>Account Control Panel' for account management." I do not have a current service package for sierracharts |
| [2023-08-02 02:12:03] |
| Sierra_Chart Engineering - Posts: 17194 |
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To be able to connect to an external service, which would include Rithmic, requires a paid Sierra Chart account. Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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