Support Board
Date/Time: Wed, 27 Nov 2024 14:26:42 +0000
Multiple Apex Accounts
View Count: 433
| [2023-07-31 21:39:43] |
| ssangha84 - Posts: 122 |
|
Hello, I am trying to connect multiple Apex accounts. But when I added the accounts and I restarted Sierra Chart, it isn't connecting. Here is the message log: HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2023-07-31 17:32:23.998 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2023-07-31 17:32:23.999 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:32:23.999 [19240] Chartbook Sharing Server | Restore Settings | Read from File 'C:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' | 2023-07-31 17:32:24.123 [19240] Chartbook Sharing Server | Restore Settings | Start reading internal server states | 2023-07-31 17:32:24.124 [19240] Chartbook Sharing Server | Restore Settings | Finish reading internal server states. OK | 2023-07-31 17:32:24.124 Created the DTC Protocol server. | 2023-07-31 17:32:24.131 DTC Protocol Server listening on port 11099. | 2023-07-31 17:32:24.138 Reading Internal Order ID file. | 2023-07-31 17:32:24.138 Reading Trade Orders file. | 2023-07-31 17:32:24.326 Reading Trade Positions file. | 2023-07-31 17:32:24.327 Reading Trade Account Data files. | 2023-07-31 17:32:24.327 UDPListener (1696). Port 22904 | Listening on UDP port 22904. | 2023-07-31 17:32:24.342 Software version: 2492 64-bit | 2023-07-31 17:32:24.342 Primary Thread ID: 19240 | 2023-07-31 17:32:24.342 Usage end date: 2023-08-16 | 2023-07-31 17:32:24.342 Enabled for: Advanced Features 2. | 2023-07-31 17:32:24.342 Enabled for: Sierra Chart Historical Data Service. | 2023-07-31 17:32:24.342 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-31 17:32:24.342 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-31 17:32:24.342 Enabled for exchange2: fairx_exchange.data | 2023-07-31 17:32:24.342 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-31 17:32:24.342 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-07-31 17:32:24.342 Custom symbol settings values: disabled | 2023-07-31 17:32:24.342 Chart Update Interval: 500 | 2023-07-31 17:32:24.342 Intraday Data Storage Time Unit: 0 | 2023-07-31 17:32:24.342 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-31 17:32:24.342 2023-07-31 21:32:24 Local computer time in UTC | 2023-07-31 17:32:24.342 2023-07-31 17:32:24 Local computer time in SC Time Zone | 2023-07-31 17:32:24.342 2023-07-31 21:32:22 Server time in UTC | 2023-07-31 17:32:24.342 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-07-31 17:32:24.342 Program path: C:\SierraChart\ | 2023-07-31 17:32:24.342 Data Files path: C:\SierraChart\Data\ | 2023-07-31 17:32:24.342 OS Version Number: 10.0 | 2023-07-31 17:32:24.343 Locale Setting: C | 2023-07-31 17:32:24.343 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-07-31 17:32:24.344 Allowed protected custom studies: | 2023-07-31 17:32:24.344 Crash reporter started: true | 2023-07-31 17:32:24.344 Created the DTC Protocol historical data server. | 2023-07-31 17:32:24.344 HD Server Manager | Listening on port 11098. | 2023-07-31 17:32:24.351 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2023-07-31 17:32:24.352 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:32:24.423 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-07-31 17:32:24.612 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-07-31 17:32:24.612 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 65536 | 2023-07-31 17:32:24.774 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2023-07-31 17:32:24.857 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2023-07-31 17:32:24.859 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:32:24.859 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2023-07-31 17:32:24.859 Received 5 login tokens. | 2023-07-31 17:32:24.971 Symbol settings MD5 received. Request ID: 1. | 2023-07-31 17:32:26.155 Symbol settings are up-to-date for rithmic_v2.trading. | 2023-07-31 17:32:26.155 Files to Open on Startup | Opening file: Oil Default.cht | 2023-07-31 17:32:29.229 CLU3.NYMEX [CS] 5 Min #1 | Reloading chart. | 2023-07-31 17:32:29.273 CLU3.NYMEX [CS] 1 Min #4 | Reloading chart. | 2023-07-31 17:32:29.304 CLU3.NYMEX [CS] 1 Min #5 | Reloading chart. | 2023-07-31 17:32:29.336 CLU3.NYMEX [CS] 1 Min #6 | Reloading chart. | 2023-07-31 17:32:29.840 CLU3.NYMEX [CS] 300 Volume #2 | Reloading chart. | 2023-07-31 17:32:30.085 CLU3.NYMEX [CS] 15 Min #7 | Reloading chart. | 2023-07-31 17:32:30.114 CLU3.NYMEX [CBV] Daily #8 | Reloading chart. | 2023-07-31 17:32:30.143 CLU3.NYMEX [CBV] Daily #8 | Performing continuous chart historical Daily data download for symbol CLU3.NYMEX starting at last date in file. | 2023-07-31 17:32:30.409 Starting DelayedDownloadMonitoringTimer | 2023-07-31 17:32:30.410 Starting HDTimeoutTimer | 2023-07-31 17:32:30.410 Added historical Daily data request for CLU3.NYMEX to the queue. | 2023-07-31 17:32:30.410 Triggering next historical data download in queue. | 2023-07-31 17:32:30.410 CLU3.NYMEX [CBV] Daily #8 | Waiting for historical downloads to complete with the IDs: 1, | 2023-07-31 17:32:31.684 CLU3.NYMEX [CS] 1 Min #3 | Reloading chart. | 2023-07-31 17:32:32.181 CLU3.NYMEX [CS] 1 Min #9 | Reloading chart. | 2023-07-31 17:32:33.010 CLU3.NYMEX [CS] 1 Min #10 | Reloading chart. | 2023-07-31 17:32:34.018 GCQ3.COMEX [CS] 1 Min #11 | Reloading chart. | 2023-07-31 17:32:34.053 Using symbol data fast lookup vector | 2023-07-31 17:32:34.078 HD Request # 1 | Downloading Historical Daily chart data for CLU3.NYMEX. Starting date: 2023-07-27. Service: rithmic.trading | 2023-07-31 17:32:34.151 CLU3.NYMEX [CS] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2023-03-28 06:00:00 | 2023-07-31 17:32:34.281 CLU3.NYMEX [CS] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2023-03-28 06:00:00 | 2023-07-31 17:32:34.551 CLU3.NYMEX [CS] 300 Volume #2 | StartDateTimeForLoadingOrderFills: 2023-03-24 00:00:57 | 2023-07-31 17:32:35.135 CLU3.NYMEX [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 2023-03-24 00:00:00 | 2023-07-31 17:32:35.247 Chart #6 has tagged chart #3 for full recalculation. Chartbook: Oil Default.cht | 2023-07-31 17:32:35.377 CLU3.NYMEX [CS] 15 Min #7 | StartDateTimeForLoadingOrderFills: 2022-03-20 15:00:00 | 2023-07-31 17:32:35.824 CLU3.NYMEX [CS] 1 Min #9 | StartDateTimeForLoadingOrderFills: 2023-06-20 00:00:00 | 2023-07-31 17:32:36.060 HD Request # 1 | Requesting historical Daily data for CLU23 starting at 2023-07-26. SC External HD service. | 2023-07-31 17:32:36.126 CLU3.NYMEX [CS] 1 Min #5 | Reloading chart. | 2023-07-31 17:32:36.277 HD Request # 1 | Receiving historical Daily data for CLU3.NYMEX starting at 2023-07-27. | 2023-07-31 17:32:36.468 HD Request # 1 | Writing historical Daily data to the file CLU3.NYMEX.dly. | 2023-07-31 17:32:36.469 HD Request # 1 | Bytes received: 209 | 2023-07-31 17:32:36.506 HD Request # 1 | Received 4 Daily data records from 2023-07-27 00:00:00 to 2023-07-31 00:00:00 (5.0 days) and wrote 3 records for CLU3.NYMEX | 2023-07-31 17:32:36.506 HD Request # 1 | Completion time: 2s. | 2023-07-31 17:32:36.506 HD Request # 1 | Daily data download complete for CLU3.NYMEX. Unique request ID: 1 | 2023-07-31 17:32:36.506 Removing historical data download ID 1. | 2023-07-31 17:32:36.506 Triggering next historical data download in queue. | 2023-07-31 17:32:36.506 No download requests in the queue to start downloads for. | 2023-07-31 17:32:36.506 CLU3.NYMEX [CS] 1 Min #10 | StartDateTimeForLoadingOrderFills: 2023-06-20 00:00:00 | 2023-07-31 17:32:36.824 CLU3.NYMEX [CBV] Daily #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-07-31 17:32:37.005 CLU3.NYMEX [CBV] Daily #8 | Reloading chart. | 2023-07-31 17:32:37.008 CLU3.NYMEX [CS] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2023-03-28 06:00:00 | 2023-07-31 17:32:43.034 GCQ3.COMEX [CS] 1 Min #11 | StartDateTimeForLoadingOrderFills: 2023-03-24 00:00:00 | 2023-07-31 17:32:43.113 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:32:43.514 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:32:43.531 DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:32:43.532 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-07-31 17:32:43.532 DTC Client socket (3) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:32:43.532 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:32:43.621 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:32:43.621 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:32:43.621 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:32:43.621 CLU3.NYMEX [CBV] Daily #8 | Reloading chart. | 2023-07-31 17:32:43.755 Restarting the loading process. | 2023-07-31 17:32:50.182 Created process C:\SierraChart\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_2 | 2023-07-31 17:32:57.950 CLU3.NYMEX [CS] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: Oil Default.cht | 2023-07-31 17:32:57.977 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2023-07-31 17:33:03.591 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 32768 | 2023-07-31 17:33:03.592 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:33:03.592 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 65536 | 2023-07-31 17:33:04.038 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2023-07-31 17:33:04.125 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | CloseSocket call. | 2023-07-31 17:33:04.127 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:33:04.127 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Closed. | 2023-07-31 17:33:04.127 DTC Protocol server | Incoming connection from 127.0.0.1. | 2023-07-31 17:33:13.387 DTC client #1. 127.0.0.1 (1) | Creating socket. | 2023-07-31 17:33:13.410 DTC client #1. 127.0.0.1 (1) | New receive buffer size: 262144 | 2023-07-31 17:33:13.410 DTC client #1. 127.0.0.1 (1) | Allocated send buffers: 32 of 131072 bytes. | 2023-07-31 17:33:13.421 DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2023-07-31 17:33:51.995 DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2023-07-31 17:33:54.271 DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2023-07-31 17:33:54.271 DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: ssangha84. Result text: Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading | 2023-07-31 17:33:54.272 Service connection timed out. Will disconnect and retry. | 2023-07-31 17:33:54.625 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:33:54.625 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:33:54.625 Service is not able to connect during connection lost processing. | 2023-07-31 17:33:54.838 * Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:33:57.892 DTC Client socket (3) | CloseSocket call. | 2023-07-31 17:33:57.892 Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:33:57.892 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:33:57.892 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:33:57.948 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-07-31 17:33:58.021 DTC Client socket (3) | Closed. | 2023-07-31 17:33:58.021 DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol ESU3.CME | 2023-07-31 17:33:59.863 DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol F.US.CA6H23 | 2023-07-31 17:33:59.863 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:34:02.187 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:34:02.212 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:02.214 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:34:02.217 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:34:02.217 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:34:02.310 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:34:02.310 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:34:02.310 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:34:02.310 HD Server Manager | Incoming connection from IP: 127.0.0.1 | 2023-07-31 17:34:10.781 HD Server Manager | Started new historical data server. Count=1 | 2023-07-31 17:34:10.782 HD Server | Thread:19940 (3) | Creating socket. | 2023-07-31 17:34:10.814 HD Server | Thread:19940 (3) | New receive buffer size: 262144 | 2023-07-31 17:34:10.814 HD Server | Thread:19940 (3) | Allocated send buffers: 32 of 4096 bytes. | 2023-07-31 17:34:10.815 HD Server | Setting DTC encoding to Binary VLS | Thread:19940 | 2023-07-31 17:34:10.815 HD Server | Received login. Requesting authorization. | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:10.816 HD Server | Login has been authorized. | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:10.816 HD Server | HD Request #1 | Socket: 3 | Symbol: ESU3.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2023-07-31 20:59:59 | ClientReqID: 1 | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:10.817 Starting DelayedDownloadMonitoringTimer | 2023-07-31 17:34:10.833 Starting HDTimeoutTimer | 2023-07-31 17:34:10.833 Added historical Intraday data request for ESU3.CME to the queue. | 2023-07-31 17:34:10.833 Triggering next historical data download in queue. | 2023-07-31 17:34:10.833 HD Request # 2 | Downloading Intraday chart data for ESU3.CME to the file ESU3.CME.scid. Service: rithmic.trading | 2023-07-31 17:34:10.834 HD Request # 2 | Download start date-time: 2023-07-31 16:59:59.000000. File last date-time: 2023-07-31 16:59:59.771002 | 2023-07-31 17:34:10.835 HD Request # 2 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-07-31 17:34:10.835 Socket (4) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:10.835 Socket (4) | New receive buffer size: 5242880 | 2023-07-31 17:34:10.835 Socket (4) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:34:10.835 HD Request # 2 | Sending historical data logon request message. | 2023-07-31 17:34:10.908 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-07-31 16:59:59. Record interval: 0. Symbol: ESU3.CME | 2023-07-31 17:34:11.140 HD Request # 2 | Receiving Intraday data for ESU3.CME starting at 2023-07-31 16:59:59.203000 | 2023-07-31 17:34:11.223 Socket (4) | CloseSocket call. | 2023-07-31 17:34:11.224 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:34:11.224 Historical data download thread signaled to stop. | 2023-07-31 17:34:11.238 HD Request # 2 | Received 5 Intraday data records from 2023-07-31 16:59:59.203000 to 2023-07-31 16:59:59.771000 (0.6 seconds. Delay: 34.2 minutes) and wrote 0 records for ESU3.CME | 2023-07-31 17:34:11.238 HD Request # 2 | Completion time: 1s. | 2023-07-31 17:34:11.238 HD Request # 2 | Intraday data download complete for ESU3.CME. Unique request ID: 2 | 2023-07-31 17:34:11.238 Removing historical data download ID 2. | 2023-07-31 17:34:11.239 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-07-31 17:34:11.239 Triggering next historical data download in queue. | 2023-07-31 17:34:11.239 Historical data for ESU3.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-07-31 17:34:11.239 No download requests in the queue to start downloads for. | 2023-07-31 17:34:11.239 Socket (4) | Socket gracefully closed by remote side. | 2023-07-31 17:34:11.301 Socket (4) | Closed. | 2023-07-31 17:34:11.301 HD Server | HD Request | Socket: 3 | Symbol: ESU3.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientReqID: 1 | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:11.821 HD Server | Thread:19940 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:34:11.822 HD Server | Thread:19940 (3) | CloseSocket call. | 2023-07-31 17:34:11.822 HD Server | Thread:19940 (0) | CloseSocket call. | 2023-07-31 17:34:11.823 HD Server | Thread:19940 (0) | CloseSocket call. | 2023-07-31 17:34:11.823 HD Server | Thread:19940 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:34:11.825 HD Server | Thread:19940 (3) | Closed. | 2023-07-31 17:34:11.825 HD Server | Server thread ending. Closing socket. | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:12.033 HD Server Manager | Current server count=0 | 2023-07-31 17:34:12.033 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:22.344 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | New receive buffer size: 32768 | 2023-07-31 17:34:22.345 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:34:22.345 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:34:22.916 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | CloseSocket call. | 2023-07-31 17:34:22.918 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:34:22.918 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Closed. | 2023-07-31 17:34:22.918 Service connection timed out. Will disconnect and retry. | 2023-07-31 17:34:47.314 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:34:47.314 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:34:47.314 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:34:47.534 DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:34:47.534 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:34:47.534 Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:34:47.534 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:34:47.535 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:34:47.608 DTC Client socket (2) | Closed. | 2023-07-31 17:34:47.608 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:34:51.657 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:34:51.677 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:51.678 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:34:51.678 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:34:51.678 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:34:51.761 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:34:51.761 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:34:51.761 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:34:51.762 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:35:11.788 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | New receive buffer size: 32768 | 2023-07-31 17:35:11.789 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:35:11.789 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:35:12.355 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | CloseSocket call. | 2023-07-31 17:35:12.356 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:35:12.356 HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Closed. | 2023-07-31 17:35:12.356 Service connection timed out. Will disconnect and retry. | 2023-07-31 17:35:36.784 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:35:36.784 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:35:36.784 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:35:36.996 DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:35:36.996 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:35:36.996 Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:35:36.996 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:35:36.996 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:35:37.077 DTC Client socket (2) | Closed. | 2023-07-31 17:35:37.077 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:35:41.112 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:35:41.133 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:35:41.134 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:35:41.134 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:35:41.134 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:35:41.225 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:35:41.225 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:35:41.225 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:35:41.225 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:36:01.220 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | New receive buffer size: 32768 | 2023-07-31 17:36:01.220 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:36:01.220 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:36:01.804 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | CloseSocket call. | 2023-07-31 17:36:01.807 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:36:01.807 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Closed. | 2023-07-31 17:36:01.807 Service connection timed out. Will disconnect and retry. | 2023-07-31 17:36:26.220 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:36:26.220 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:36:26.220 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:36:26.361 DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:36:26.362 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:36:26.362 Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:36:26.362 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:36:26.362 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:36:26.435 DTC Client socket (2) | Closed. | 2023-07-31 17:36:26.435 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:36:30.574 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:36:30.594 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:36:30.595 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:36:30.595 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:36:30.595 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:36:30.715 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:36:30.715 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:36:30.715 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:36:30.715 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:36:50.731 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | New receive buffer size: 32768 | 2023-07-31 17:36:50.731 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:36:50.731 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | New receive buffer size: 65536 | 2023-07-31 17:36:51.182 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:36:51.269 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | CloseSocket call. | 2023-07-31 17:36:51.271 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:36:51.272 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Closed. | 2023-07-31 17:36:51.272 Service connection timed out. Will disconnect and retry. | 2023-07-31 17:37:15.668 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:37:15.668 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:37:15.668 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:37:15.783 DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:37:15.784 Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:37:15.784 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:37:15.784 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:37:15.785 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:37:15.859 DTC Client socket (2) | Closed. | 2023-07-31 17:37:15.859 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:37:19.885 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:37:19.901 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:37:19.905 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:37:19.905 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:37:19.905 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:37:20.001 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:37:20.001 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:37:20.001 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:37:20.001 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:37:40.235 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | New receive buffer size: 32768 | 2023-07-31 17:37:40.237 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:37:40.237 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | New receive buffer size: 65536 | 2023-07-31 17:37:40.712 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:37:40.813 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | CloseSocket call. | 2023-07-31 17:37:40.815 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:37:40.815 HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Closed. | 2023-07-31 17:37:40.815 Service connection timed out. Will disconnect and retry. | 2023-07-31 17:38:05.087 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:38:05.087 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:05.087 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:38:05.210 DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:38:05.210 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:38:05.210 Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:38:05.210 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:05.210 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:38:05.287 DTC Client socket (2) | Closed. | 2023-07-31 17:38:05.287 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:38:09.352 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:38:09.367 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:38:09.368 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:38:09.368 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:38:09.368 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:38:09.466 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:38:09.466 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:38:09.466 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:38:09.466 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:38:29.563 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | New receive buffer size: 32768 | 2023-07-31 17:38:29.563 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:38:29.563 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | New receive buffer size: 65536 | 2023-07-31 17:38:30.005 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:38:30.120 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | CloseSocket call. | 2023-07-31 17:38:30.122 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:38:30.122 HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Closed. | 2023-07-31 17:38:30.122 Service connection timed out. Will disconnect and retry. | 2023-07-31 17:38:54.557 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:38:54.557 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:54.557 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:38:54.666 DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:38:54.666 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:38:54.667 Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:38:54.667 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:54.667 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:38:54.800 DTC Client socket (2) | Closed. | 2023-07-31 17:38:54.800 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:38:58.777 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:38:58.795 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:38:58.795 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:38:58.796 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:38:58.796 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:38:58.872 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:38:58.872 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:38:58.872 Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:38:58.872 |
| [2023-08-01 01:40:01] |
| Sierra_Chart Engineering - Posts: 17194 |
|
All that we can see is that the Rithmic server is nonresponsive to the login request: Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:38:09.466
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:38:54.557 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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