Support Board
Date/Time: Wed, 27 Nov 2024 15:30:45 +0000
chart/doms stopped working
View Count: 272
| [2023-07-27 14:43:07] |
| User455991 - Posts: 3 |
|
my charts and corresponding doms quit working. all data and subscriptions are current. when I go to chart settings, then data limiting, the date range stops at 7-7-23. when I open up new Chartbooks with new DOMs those seem to work. what am I missing? id like to get my old charts and doms to work as I have all those set up. thanks |
| [2023-07-27 19:23:48] |
| John - SC Support - Posts: 36315 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 14:33:40] |
| User455991 - Posts: 3 |
|
Reading Internal Order ID file. | 2023-07-28 09:30:34.377 Reading Trade Orders file. | 2023-07-28 09:30:34.588 Reading Trade Positions file. | 2023-07-28 09:30:34.588 Reading Trade Account Data files. | 2023-07-28 09:30:34.589 Software version: 2504 64-bit | 2023-07-28 09:30:34.590 Primary Thread ID: 2776 | 2023-07-28 09:30:34.590 Usage end date: 2023-08-20 | 2023-07-28 09:30:34.590 Enabled for: Advanced Features 2. | 2023-07-28 09:30:34.590 Enabled for: Sierra Chart Historical Data Service. | 2023-07-28 09:30:34.590 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-28 09:30:34.590 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-28 09:30:34.590 Enabled for exchange2: CME | 2023-07-28 09:30:34.590 Enabled for exchange2: fairx_exchange.data | 2023-07-28 09:30:34.590 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-28 09:30:34.590 Current selected Data/Trading service: Teton CME Order Routing | 2023-07-28 09:30:34.590 Custom symbol settings values: enabled | 2023-07-28 09:30:34.590 Chart Update Interval: 500 | 2023-07-28 09:30:34.590 Intraday Data Storage Time Unit: 0 | 2023-07-28 09:30:34.590 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-28 09:30:34.590 2023-07-28 14:30:34 Local computer time in UTC | 2023-07-28 09:30:34.590 2023-07-28 09:30:34 Local computer time in SC Time Zone | 2023-07-28 09:30:34.590 2023-07-28 14:30:33 Server time in UTC | 2023-07-28 09:30:34.590 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-07-28 09:30:34.590 Program path: C:\SierraChart\ | 2023-07-28 09:30:34.590 Data Files path: C:\SierraChart\Data\ | 2023-07-28 09:30:34.590 OS Version Number: 10.0 | 2023-07-28 09:30:34.590 Locale Setting: C | 2023-07-28 09:30:34.590 DLLs: UserContributedStudies_64.dll | 2023-07-28 09:30:34.590 Allowed protected custom studies: | 2023-07-28 09:30:34.590 Crash reporter started: true | 2023-07-28 09:30:34.590 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2023-07-28 09:30:34.605 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-07-28 09:30:34.642 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-07-28 09:30:34.764 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-07-28 09:30:34.764 Received 5 login tokens. | 2023-07-28 09:30:34.990 Symbol settings MD5 received. Request ID: 1. | 2023-07-28 09:30:36.217 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-07-28 09:30:36.217 Requested user files to download. | 2023-07-28 09:30:37.118 Teton CME Order Routing | Firm: Dorman | 2023-07-28 09:30:39.135 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-07-28 09:30:39.135 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-07-28 09:30:39.160 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-07-28 09:30:39.160 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2023-07-28 09:30:39.160 Teton CME Order Routing | Network connection to server complete. | 2023-07-28 09:30:39.166 Teton CME Order Routing | Starting socket receive thread. | 2023-07-28 09:30:39.166 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-07-28 09:30:39.167 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-07-28 09:30:39.178 Teton CME Order Routing | Sending logon request message. | 2023-07-28 09:30:39.178 Teton CME Order Routing | Received logon response. | 2023-07-28 09:30:39.647 Teton CME Order Routing | Server Name: SC DTC Server. Build=46374. | 2023-07-28 09:30:39.647 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-07-28 09:30:39.647 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-07-28 09:30:39.647 Teton CME Order Routing | Trading is supported. | 2023-07-28 09:30:39.647 Teton CME Order Routing | Order cancel and replace is supported. | 2023-07-28 09:30:39.647 Teton CME Order Routing | OCO Orders supported. | 2023-07-28 09:30:39.647 Teton CME Order Routing | Bracket Orders supported. | 2023-07-28 09:30:39.647 Teton CME Order Routing | Connected to server complete. | 2023-07-28 09:30:39.647 Triggering next historical data download in queue. | 2023-07-28 09:30:39.647 Triggering next historical data download in queue. | 2023-07-28 09:30:39.647 Triggering next historical data download in queue. | 2023-07-28 09:30:39.647 Triggering next historical data download in queue. | 2023-07-28 09:30:39.647 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-07-28 09:30:39.648 No download requests in the queue to start downloads for. | 2023-07-28 09:30:39.648 No download requests in the queue to start downloads for. | 2023-07-28 09:30:39.648 No download requests in the queue to start downloads for. | 2023-07-28 09:30:39.648 No download requests in the queue to start downloads for. | 2023-07-28 09:30:39.648 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-07-07 14:41:01.970273 | 2023-07-28 09:30:39.652 Updated verified funded futures trading account ending date to: 2023-08-27 14:30:39 | 2023-07-28 09:30:39.652 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=48721 | 2023-07-28 09:30:39.660 Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht | 2023-07-28 09:30:42.353 NQU3.CME #1 | Reloading chart. | 2023-07-28 09:31:37.199 NQU3.CME 250 Trades #2 | Reloading chart. | 2023-07-28 09:31:37.233 Using symbol data fast lookup vector | 2023-07-28 09:31:37.265 Teton CME Order Routing | Starting real-time market data updates for: NQU3.CME. ID: 1 | 2023-07-28 09:31:37.266 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: NQU3.CME | 2023-07-28 09:31:37.266 Teton CME Order Routing | Requesting security definition data for: NQU3.CME. ID: 1 | 2023-07-28 09:31:37.266 No historical data client is currently set to download historical Intraday data for NQU3.CME. | 2023-07-28 09:31:37.266 Real-time Intraday chart data file updates started for NQU3.CME | 2023-07-28 09:31:37.266 Intraday chart data file opened for NQU3.CME | 2023-07-28 09:31:37.266 Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol.. ID = 1 | 2023-07-28 09:31:37.271 NQU3.CME #1 | StartDateTimeForLoadingOrderFills: 2023-06-23 09:42:30 | 2023-07-28 09:31:37.415 NQU3.CME 250 Trades #2 | StartDateTimeForLoadingOrderFills: 2022-12-22 07:50:11 | 2023-07-28 09:31:38.717 Requesting market depth updates for: NQU3.CME if supported. | 2023-07-28 09:31:39.633 Separate subscription for market depth updates not supported. NQU3.CME | 2023-07-28 09:31:39.633 File >> Disconnect selected. | 2023-07-28 09:31:42.838 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-07-28 09:31:42.839 DTC Client socket (1) | CloseSocket call. | 2023-07-28 09:31:42.839 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2023-07-28 09:31:42.839 DTC Client socket (1) | Max send buffer size during socket life: 329 | 2023-07-28 09:31:42.839 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-28 09:31:42.839 Teton CME Order Routing | Disconnected. | 2023-07-28 09:31:42.839 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-28 09:31:42.843 DTC Client socket (1) | Closed. | 2023-07-28 09:31:42.843 Teton CME Order Routing | Firm: Dorman | 2023-07-28 09:31:56.638 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-07-28 09:31:56.638 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-07-28 09:31:56.639 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-07-28 09:31:56.639 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2023-07-28 09:31:56.639 Teton CME Order Routing | Network connection to server complete. | 2023-07-28 09:31:56.644 Teton CME Order Routing | Starting socket receive thread. | 2023-07-28 09:31:56.644 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-07-28 09:31:56.644 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-07-28 09:31:56.656 Teton CME Order Routing | Sending logon request message. | 2023-07-28 09:31:56.656 Teton CME Order Routing | Received logon response. | 2023-07-28 09:31:57.122 Teton CME Order Routing | Server Name: SC DTC Server. Build=46374. | 2023-07-28 09:31:57.122 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-07-28 09:31:57.122 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-07-28 09:31:57.122 Teton CME Order Routing | Trading is supported. | 2023-07-28 09:31:57.122 Teton CME Order Routing | Order cancel and replace is supported. | 2023-07-28 09:31:57.122 Teton CME Order Routing | OCO Orders supported. | 2023-07-28 09:31:57.122 Teton CME Order Routing | Bracket Orders supported. | 2023-07-28 09:31:57.122 Teton CME Order Routing | Connected to server complete. | 2023-07-28 09:31:57.122 Triggering next historical data download in queue. | 2023-07-28 09:31:57.123 Triggering next historical data download in queue. | 2023-07-28 09:31:57.123 Triggering next historical data download in queue. | 2023-07-28 09:31:57.123 Triggering next historical data download in queue. | 2023-07-28 09:31:57.123 Updated verified funded futures trading account ending date to: 2023-08-27 14:31:57 | 2023-07-28 09:31:57.123 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-07-28 09:31:57.125 No download requests in the queue to start downloads for. | 2023-07-28 09:31:57.125 No download requests in the queue to start downloads for. | 2023-07-28 09:31:57.125 No download requests in the queue to start downloads for. | 2023-07-28 09:31:57.125 No download requests in the queue to start downloads for. | 2023-07-28 09:31:57.125 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-07-07 14:41:01.970273 | 2023-07-28 09:31:57.125 Updated verified funded futures trading account ending date to: 2023-08-27 14:31:57 | 2023-07-28 09:31:57.126 Using symbol data fast lookup vector | 2023-07-28 09:31:57.133 Teton CME Order Routing | Starting real-time market data updates for: NQU3.CME. ID: 1 | 2023-07-28 09:31:57.133 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: NQU3.CME | 2023-07-28 09:31:57.133 Teton CME Order Routing | Requesting security definition data for: NQU3.CME. ID: 1 | 2023-07-28 09:31:57.133 No historical data client is currently set to download historical Intraday data for NQU3.CME. | 2023-07-28 09:31:57.133 Real-time Intraday chart data file updates started for NQU3.CME | 2023-07-28 09:31:57.133 Intraday chart data file opened for NQU3.CME | 2023-07-28 09:31:57.133 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=48721 | 2023-07-28 09:31:57.144 Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol.. ID = 1 | 2023-07-28 09:31:57.147 Requesting market depth updates for: NQU3.CME if supported. | 2023-07-28 09:32:02.117 Separate subscription for market depth updates not supported. NQU3.CME | 2023-07-28 09:32:02.117 |
| [2023-07-28 15:07:05] |
| John - SC Support - Posts: 36315 |
|
You must have recently changed your "Current Selected Service", as your symbols are setup for Rithmic, but you are setup for the "Teton CME Order Routing". Open your Chartbooks and select "Edit >> Translate Symbols to Current Service". This will update the symbols in the charts for the Teton CME Order Routing Service and you will be fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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