Support Board
Date/Time: Wed, 27 Nov 2024 15:40:09 +0000
do not see any live data
View Count: 335
| [2023-07-27 12:46:40] |
| User539180 - Posts: 7 |
|
hello i made payment of 65 dollars and i dont see any live data chart and no market depth
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| [2023-07-27 12:46:47] |
| Sierra_Chart Engineering - Posts: 17195 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 12:56:00] |
| User539180 - Posts: 7 |
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Ok I did all that still delayed data for some reason
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image.jpg| [2023-07-27 13:18:55] |
| John - SC Support - Posts: 36315 |
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We need to see your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 14:03:21] |
| User539180 - Posts: 7 |
|
Denali Data Feed | Failed connections: 211 | 2023-07-27 09:54:53.477 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:54:53.477 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:54:53.477 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:54:53.478 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:54:53.478 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:54:53.478 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:54:53.508 DTC Client socket (1) | Closed. | 2023-07-27 09:54:53.508 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-07-27 09:55:23.482 DTC Client socket (1) | Creating socket. | 2023-07-27 09:55:23.484 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:55:23.484 DTC Client socket (1) | Connecting to IP: 142.215.17.189. | 2023-07-27 09:55:23.484 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:55:23.524 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:55:23.524 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:55:23.524 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:55:23.576 Denali Data Feed | Sending logon request message. | 2023-07-27 09:55:23.576 Denali Data Feed | Received logon response. | 2023-07-27 09:55:24.294 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:55:24.294 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:55:24.294 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:55:24.294 Denali Data Feed | Failed connections: 212 | 2023-07-27 09:55:24.294 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:55:24.294 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:55:24.295 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:55:24.295 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:55:24.295 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:55:24.295 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:55:24.324 DTC Client socket (1) | Closed. | 2023-07-27 09:55:24.324 The message log has been sent to support. | 2023-07-27 09:55:47.083 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2023-07-27 09:55:47.092 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2023-07-27 09:55:47.092 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2023-07-27 09:55:47.092 The Message Log was sent. Result: Message Log received. | 2023-07-27 09:55:48.454 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2023-07-27 09:55:48.708 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:55:48.709 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-07-27 09:55:48.851 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-07-27 09:55:48.851 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-07-27 09:55:54.309 DTC Client socket (1) | Creating socket. | 2023-07-27 09:55:54.310 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:55:54.311 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-07-27 09:55:54.311 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:55:54.345 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:55:54.345 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:55:54.345 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:55:54.409 Denali Data Feed | Sending logon request message. | 2023-07-27 09:55:54.409 Denali Data Feed | Received logon response. | 2023-07-27 09:55:55.129 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:55:55.129 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:55:55.129 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:55:55.129 Denali Data Feed | Failed connections: 213 | 2023-07-27 09:55:55.129 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:55:55.129 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:55:55.130 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:55:55.130 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:55:55.130 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:55:55.130 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:55:55.163 DTC Client socket (1) | Closed. | 2023-07-27 09:55:55.163 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-07-27 09:56:25.131 DTC Client socket (1) | Creating socket. | 2023-07-27 09:56:25.133 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:56:25.133 DTC Client socket (1) | Connecting to IP: 162.251.232.244. | 2023-07-27 09:56:25.134 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:56:25.218 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:56:25.218 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:56:25.218 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:56:25.307 Denali Data Feed | Sending logon request message. | 2023-07-27 09:56:25.307 Denali Data Feed | Received logon response. | 2023-07-27 09:56:25.401 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:56:25.401 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:56:25.401 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-07-27 09:56:25.401 Denali Data Feed | Failed connections: 214 | 2023-07-27 09:56:25.401 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:56:25.401 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:56:25.402 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:56:25.402 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-27 09:56:25.402 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:56:25.402 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:56:25.480 DTC Client socket (1) | Closed. | 2023-07-27 09:56:25.481 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-07-27 09:56:27.403 DTC Client socket (1) | Creating socket. | 2023-07-27 09:56:27.404 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:56:27.404 DTC Client socket (1) | Connecting to IP: 142.215.17.187. | 2023-07-27 09:56:27.404 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:56:27.437 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:56:27.437 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:56:27.437 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:56:27.507 Denali Data Feed | Sending logon request message. | 2023-07-27 09:56:27.507 Denali Data Feed | Received logon response. | 2023-07-27 09:56:28.210 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:56:28.210 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:56:28.210 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:56:28.210 Denali Data Feed | Failed connections: 215 | 2023-07-27 09:56:28.210 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:56:28.210 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:56:28.211 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:56:28.211 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:56:28.212 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:56:28.212 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:56:28.252 DTC Client socket (1) | Closed. | 2023-07-27 09:56:28.253 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-07-27 09:56:58.212 DTC Client socket (2) | Creating socket. | 2023-07-27 09:56:58.213 DTC Client socket (2) | New receive buffer size: 0 | 2023-07-27 09:56:58.213 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-07-27 09:56:58.213 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:56:58.244 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:56:58.244 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:56:58.245 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:56:58.287 Denali Data Feed | Sending logon request message. | 2023-07-27 09:56:58.287 Denali Data Feed | Received logon response. | 2023-07-27 09:56:59.005 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:56:59.005 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:56:59.005 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:56:59.005 Denali Data Feed | Failed connections: 216 | 2023-07-27 09:56:59.005 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:56:59.005 DTC Client socket (2) | CloseSocket call. | 2023-07-27 09:56:59.006 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:56:59.006 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:56:59.006 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:56:59.007 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-27 09:56:59.038 DTC Client socket (2) | Closed. | 2023-07-27 09:56:59.038 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-07-27 09:57:29.002 DTC Client socket (1) | Creating socket. | 2023-07-27 09:57:29.024 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:57:29.024 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-07-27 09:57:29.024 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:57:29.056 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:57:29.056 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:57:29.056 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:57:29.117 Denali Data Feed | Sending logon request message. | 2023-07-27 09:57:29.117 Denali Data Feed | Received logon response. | 2023-07-27 09:57:29.826 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:57:29.826 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:57:29.826 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:57:29.826 Denali Data Feed | Failed connections: 217 | 2023-07-27 09:57:29.826 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:57:29.826 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:57:29.827 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:57:29.827 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:57:29.828 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:57:29.828 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:57:29.861 DTC Client socket (1) | Closed. | 2023-07-27 09:57:29.861 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-07-27 09:57:59.830 DTC Client socket (1) | Creating socket. | 2023-07-27 09:57:59.832 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:57:59.832 DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-07-27 09:57:59.832 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:57:59.866 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:57:59.866 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:57:59.866 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:57:59.951 Denali Data Feed | Sending logon request message. | 2023-07-27 09:57:59.951 Denali Data Feed | Received logon response. | 2023-07-27 09:58:00.670 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:58:00.670 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:58:00.670 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:58:00.670 Denali Data Feed | Failed connections: 218 | 2023-07-27 09:58:00.670 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:58:00.670 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:58:00.671 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:58:00.671 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:58:00.671 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:58:00.671 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:58:00.701 DTC Client socket (1) | Closed. | 2023-07-27 09:58:00.701 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-07-27 09:58:30.672 DTC Client socket (1) | Creating socket. | 2023-07-27 09:58:30.692 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:58:30.692 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-07-27 09:58:30.692 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:58:30.726 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:58:30.726 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:58:30.726 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:58:30.785 Denali Data Feed | Sending logon request message. | 2023-07-27 09:58:30.785 Denali Data Feed | Received logon response. | 2023-07-27 09:58:31.521 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:58:31.521 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:58:31.521 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:58:31.521 Denali Data Feed | Failed connections: 219 | 2023-07-27 09:58:31.521 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:58:31.521 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:58:31.522 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:58:31.522 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:58:31.522 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:58:31.522 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:58:31.551 DTC Client socket (1) | Closed. | 2023-07-27 09:58:31.552 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-07-27 09:59:01.521 DTC Client socket (1) | Creating socket. | 2023-07-27 09:59:01.541 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:59:01.541 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-07-27 09:59:01.541 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:59:01.572 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:59:01.572 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:59:01.572 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:59:01.617 Denali Data Feed | Sending logon request message. | 2023-07-27 09:59:01.617 Denali Data Feed | Received logon response. | 2023-07-27 09:59:02.355 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:59:02.355 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:59:02.355 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:59:02.355 Denali Data Feed | Failed connections: 220 | 2023-07-27 09:59:02.355 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:59:02.355 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:59:02.356 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:59:02.356 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:59:02.356 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:59:02.356 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:59:02.385 DTC Client socket (1) | Closed. | 2023-07-27 09:59:02.385 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 | 2023-07-27 09:59:32.351 DTC Client socket (1) | Creating socket. | 2023-07-27 09:59:32.359 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:59:32.359 DTC Client socket (1) | Connecting to IP: 142.215.17.189. | 2023-07-27 09:59:32.360 Denali Data Feed | Network connection to server complete. | 2023-07-27 09:59:32.391 Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:59:32.391 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:59:32.391 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:59:32.431 Denali Data Feed | Sending logon request message. | 2023-07-27 09:59:32.431 Denali Data Feed | Received logon response. | 2023-07-27 09:59:33.150 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:59:33.150 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:59:33.150 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:59:33.150 Denali Data Feed | Failed connections: 221 | 2023-07-27 09:59:33.150 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:59:33.150 DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:59:33.151 Denali Data Feed | Disconnected from the server. | 2023-07-27 09:59:33.151 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:59:33.151 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:59:33.152 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:59:33.185 DTC Client socket (1) | Closed. | 2023-07-27 09:59:33.185 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-07-27 10:00:03.147 DTC Client socket (1) | Creating socket. | 2023-07-27 10:00:03.169 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:00:03.169 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-07-27 10:00:03.169 Denali Data Feed | Network connection to server complete. | 2023-07-27 10:00:03.202 Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:00:03.202 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:00:03.202 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:00:03.247 Denali Data Feed | Sending logon request message. | 2023-07-27 10:00:03.247 Denali Data Feed | Received logon response. | 2023-07-27 10:00:03.981 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:00:03.981 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:00:03.981 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:00:03.981 Denali Data Feed | Failed connections: 222 | 2023-07-27 10:00:03.981 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:00:03.981 DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:00:03.982 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:03.982 Denali Data Feed | Disconnected from the server. | 2023-07-27 10:00:03.982 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:00:03.982 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:04.013 DTC Client socket (1) | Closed. | 2023-07-27 10:00:04.013 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2023-07-27 10:00:11.982 The message log has been sent to support. | 2023-07-27 10:00:11.982 * HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | New receive buffer size: 0 | 2023-07-27 10:00:11.982 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 95.216.233.104. | 2023-07-27 10:00:11.982 The Message Log was sent. Result: Message Log received. | 2023-07-27 10:00:13.398 * HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | CloseSocket call. | 2023-07-27 10:00:13.647 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:13.647 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:13.789 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2023-07-27 10:00:13.790 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 | 2023-07-27 10:00:33.987 DTC Client socket (1) | Creating socket. | 2023-07-27 10:00:33.990 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:00:33.990 DTC Client socket (1) | Connecting to IP: 162.251.232.244. | 2023-07-27 10:00:33.990 Denali Data Feed | Network connection to server complete. | 2023-07-27 10:00:34.071 Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:00:34.071 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:00:34.071 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:00:34.156 Denali Data Feed | Sending logon request message. | 2023-07-27 10:00:34.156 Denali Data Feed | Received logon response. | 2023-07-27 10:00:34.251 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:00:34.251 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:00:34.251 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-07-27 10:00:34.251 Denali Data Feed | Failed connections: 223 | 2023-07-27 10:00:34.251 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:00:34.251 DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:00:34.253 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:34.253 Denali Data Feed | Disconnected from the server. | 2023-07-27 10:00:34.253 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-27 10:00:34.253 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:34.332 DTC Client socket (1) | Closed. | 2023-07-27 10:00:34.332 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10048 | 2023-07-27 10:00:36.248 DTC Client socket (1) | Creating socket. | 2023-07-27 10:00:36.250 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:00:36.250 DTC Client socket (1) | Connecting to IP: 142.215.17.187. | 2023-07-27 10:00:36.250 Denali Data Feed | Network connection to server complete. | 2023-07-27 10:00:36.281 Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:00:36.281 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:00:36.281 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:00:36.333 Denali Data Feed | Sending logon request message. | 2023-07-27 10:00:36.333 Denali Data Feed | Received logon response. | 2023-07-27 10:00:37.060 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:00:37.060 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:00:37.060 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:00:37.060 Denali Data Feed | Failed connections: 224 | 2023-07-27 10:00:37.060 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:00:37.060 DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:00:37.061 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:37.061 Denali Data Feed | Disconnected from the server. | 2023-07-27 10:00:37.061 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:00:37.061 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:37.091 DTC Client socket (1) | Closed. | 2023-07-27 10:00:37.091 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-07-27 10:01:07.062 DTC Client socket (1) | Creating socket. | 2023-07-27 10:01:07.063 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:01:07.063 DTC Client socket (1) | Connecting to IP: 142.215.17.188. | 2023-07-27 10:01:07.063 Denali Data Feed | Network connection to server complete. | 2023-07-27 10:01:07.094 Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:01:07.094 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:01:07.095 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:01:07.142 Denali Data Feed | Sending logon request message. | 2023-07-27 10:01:07.142 Denali Data Feed | Received logon response. | 2023-07-27 10:01:07.908 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:01:07.908 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:01:07.908 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:01:07.908 Denali Data Feed | Failed connections: 225 | 2023-07-27 10:01:07.908 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:01:07.908 DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:01:07.908 Denali Data Feed | Disconnected from the server. | 2023-07-27 10:01:07.908 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:01:07.908 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:01:07.908 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:01:07.938 DTC Client socket (1) | Closed. | 2023-07-27 10:01:07.939 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-07-27 10:01:37.917 DTC Client socket (1) | Creating socket. | 2023-07-27 10:01:37.925 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:01:37.925 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-07-27 10:01:37.925 Denali Data Feed | Network connection to server complete. | 2023-07-27 10:01:37.957 Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:01:37.957 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:01:37.957 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:01:38.013 Denali Data Feed | Sending logon request message. | 2023-07-27 10:01:38.013 Denali Data Feed | Received logon response. | 2023-07-27 10:01:38.714 Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:01:38.714 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:01:38.714 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:01:38.714 Denali Data Feed | Failed connections: 226 | 2023-07-27 10:01:38.714 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:01:38.714 DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:01:38.714 Denali Data Feed | Disconnected from the server. | 2023-07-27 10:01:38.714 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:01:38.715 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:01:38.715 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:01:38.744 DTC Client socket (1) | Closed. | 2023-07-27 10:01:38.744 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-07-27 10:02:08.703 DTC Client socket (1) | Creating socket. | 2023-07-27 10:02:08.710 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:02:08.710 DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-07-27 10:02:08.710 Denali Data Feed | Network connection to server complete. | 2023-07-27 10:02:08.741 Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:02:08.741 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:02:08.741 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:02:08.790 Denali Data Feed | Sending logon request message. | 2023-07-27 10:02:08.790 Date Time Of Last Edit: 2023-07-27 20:58:29
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| [2023-07-27 17:46:37] |
| John - SC Support - Posts: 36315 |
|
The following line in your log is the reason for the issue: "Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 08:18:07.940" This means that you are connected to the Denali Exchange Data Feed from two different computers at the same time. Refer to the information here: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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